Manager

Benugo Limited; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee

Enrolment into WSH pension scheme

Up to 33 days annual leave

Enhanced maternity and paternity leave

Access to discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo Limited in Leeds is seeking individuals to support daily operations by ensuring excellent guest experiences and maintaining high cleanliness standards. The role includes resolving guest complaints swiftly and leading the team with kindness and respect.

The ideal candidates will possess strong knowledge of food and beverage, demonstrate leadership skills, and be committed to professional development. Benefits include up to 33 days of annual leave, a pension scheme, and opportunities for career advancement.

Qualifications

• Experience in hospitality and customer service roles.
• Ability to lead and support a team respectfully.
• Strong product knowledge and upselling skills.

Responsibilities

• Support daily operations and service.
• Resolve guest complaints promptly.
• Maintain high standards of cleanliness.
• Attend all training and development courses.

Skills

Guest experience delivery

Product knowledge (food and beverage)

Calm complaint resolution

Team leadership

Health and safety record maintenance

Job description

• To supportthe daily operations, being hands on during service.
• To resolve any guest complaints calmly and promptly.
• Ensure all team members are delivering a great guest experience, whilst upselling where possible.
• To retain excellent product knowledge of both food and beverage offerings
• To seek opportunities to innovate and improve throughout.
• Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.
• Maintain accurate records of Health and Safety, Food Safety and orders.
• To uphold the highest standards of cleanliness.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
• To carry out any other reasonable duties as required by management.

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• Up to 33 days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company