Manager

Benugo Limited

Metropolitan Borough of Solihull

On-site

GBP 20,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

28 days annual leave (plus extra day for your birthday off)

Enhanced maternity, paternity and family-friendly leave with length of service

Access to everyday discounts and communication portal

Employee Assistance Programme and qualified Mental Health First Aiders

Cycle to Work scheme

Opportunity to develop and further your career in an exciting company

Job summary

Benugo Limited seeks a dedicated team member for their operations in the United Kingdom, specifically in Solihull. This role involves hands-on support during service, resolving guest complaints, and ensuring a great experience for all customers. The ideal candidate will foster a respectful team culture and maintain high cleanliness standards while supporting health and safety measures.

Benefits include meals on shift, pension scheme enrollment, generous annual leave, enhanced family leave, and career advancement opportunities within a dynamic company.

Qualifications

Hands-on experience in service and operations.
Ability to resolve guest complaints effectively.
Strong product knowledge of food and beverage offerings.

Responsibilities

Support daily operations during service.
Ensure team delivers great guest experience while upselling.
Maintain records of Health and Safety and Food Safety.

Job description

To supportthe daily operations, being hands on during service.
To resolve any guest complaints calmly and promptly.
Ensure all team members are delivering a great guest experience, whilst upselling where possible.
To retain excellent product knowledge of both food and beverage offerings
To seek opportunities to innovate and improve throughout.
Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.
Maintain accurate records of Health and Safety, Food Safety and orders.
To uphold the highest standards of cleanliness.
To attend all training and development course as requested.
To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
To carry out any other reasonable duties as required by management.

Additional Information