Team Leader

Benugo Limited

Cambridge

On-site

GBP 20,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

28 days annual leave (plus extra day for your birthday)

Enhanced maternity, paternity, and family-friendly leave

Access to everyday discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo Limited in Cambridge is looking for a dedicated team member to ensure the highest standards in customer service and food safety compliance. You'll manage a designated area, assist with deliveries, and support the management team.

This role includes operating tills, providing training to team members, and adhering to all legislative guidelines. Additional benefits include meals on shift, a pension scheme, and a career development opportunity.

Qualifications

Experience in customer service.
Knowledge of food safety and health regulations.

Responsibilities

Maintain high customer experience standards.
Ensure compliance with food safety regulations.
Organize deliveries and manage discrepancies.
Assist with team queries and training.
Operate tills and handle cash following procedures.

Job description

Ensuring the customer experience is maintained to the highest standard at all times.
To ensure food safety compliance is followed at all times.
To be responsible for a specific area or food offering, with flexibility to rotate to a new area if needed.
To organise deliveries, checking delivery notes, and reporting any discrepancies.
Assisting with clearing tables.
Assisting with any team queries, supporting the management team.
To carry out daily team briefings and assist with any team queries.
To ensure all legislative and government guidelines are adhered to, such as Health and Safety, Food Safety and COSHH.
To work on tills, following the cash handling procedures, taking orders and serving food and drinks.
To assist with the development of the team, providing training where required, especially on the areas of the food and beverage service, supporting management in the delivery of labour effectiveness targets.
To attend all training and development course as requested.
To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
To carry out any other reasonable duties as required by management.

Additional Information