Manager

Benugo Limited; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee

WSH pension scheme enrollment

Up to 33 days annual leave

Enhanced family-friendly leave

Employee discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo Limited seeks a dedicated operations team member in Edinburgh, United Kingdom, to enhance guest experiences and support service operations. Responsibilities include addressing guest complaints, maintaining cleanliness and safety standards, and fostering a respectful team environment. The role offers opportunities for development with perks like up to 33 days of annual leave and a meal on shift. Candidates should have a passion for hospitality and demonstrate effective leadership skills.

Qualifications

• Experience in hands-on operational roles in a hospitality environment.
• Ability to calmly resolve guest complaints.
• Engagement in training and development opportunities.

Responsibilities

• Support daily operations during service.
• Ensure great guest experience and upselling.
• Maintain health and safety records and cleanliness.

Skills

Guest experience management

Product knowledge in food and beverage

Conflict resolution

Team leadership

Job description

• To supportthe daily operations, being hands on during service.
• To resolve any guest complaints calmly and promptly.
• Ensure all team members are delivering a great guest experience, whilst upselling where possible.
• To retain excellent product knowledge of both food and beverage offerings
• To seek opportunities to innovate and improve throughout.
• Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.
• Maintain accurate records of Health and Safety, Food Safety and orders.
• To uphold the highest standards of cleanliness.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
• To carry out any other reasonable duties as required by management.

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• Up to 33 days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company