Managed IT Services Field Engineer

Radius Limited; Belfast City District; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Wellness and healthcare assistance

Cycle to work

Job summary

Radius Limited is seeking an IT Support Engineer to assess and optimize IT infrastructure across our UK client base, with emphasis on site auditing and proactive problem solving.

You will perform onsite IT support, hardware/software troubleshooting, and ensure systems comply with corporate standards. Strong communication and documentation skills are essential, as is willingness to travel to various sites in the Belfast region.

Qualifications

• 5+ years of IT support experience in service desk or field roles.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals.
• Experience with onsite IT setup, troubleshooting, and hardware installation.
• Ability to manage multiple audit and support tasks independently.
• Excellent documentation and communication skills.
• Willingness to travel to different sites with valid driver's license.
• Degree or diploma in IT or related field (or equivalent experience).
• Familiarity with IT asset management tools.

Responsibilities

• Provide onsite IT support and remote assistance as needed across client sites.
• Conduct site audits to assess and document IT infrastructure.
• Troubleshoot hardware and software issues and perform installations.
• Maintain accurate documentation of systems and changes.
• Collaborate with clients to ensure compliance with standards.
• Travel to multiple sites; coordinate upgrades and routine maintenance.

Skills

Independent worker

Multitasking

Documentation

Education

Degree or diploma in IT or related field

Tools

Windows OS

Office 365

Active Directory

Networking fundamentals

IT asset management tools

Job description

At Radius, we’ve been helping businesses grow for over 35 years. From our origins as a fuel card provider in North West England, we’ve evolved into a global business services provider operating in 19 countries across five continents. Our mission is to help companies of all sizes adapt to change and seize new opportunities.

We’re proud to offer a one-stop solution for fleet and connectivity services, tailored to meet the needs of both SMEs and enterprise-level organisations.

Job Description

We are looking for a proactive IT Support Engineer with experience in site auditing to assess, document, and optimize IT infrastructure across our customer base. This role involves a combination of onsite IT support, hardware/software troubleshooting, and site audits to ensure all systems comply with organizational standards and best practices.

Qualifications

Requirements:

• 5+ years of experience in IT support, service desk, or field support engineering
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals
• Experience with onsite IT setup, troubleshooting, and hardware installation
• Ability to work independently while managing multiple audit and support tasks
• Excellent documentation and communication skills
• Willingness to travel to different sites (valid driver's license required)
• Familiarity with IT asset management tools
• Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of network diagrams, patch panels, and structured cabling standards

Physical Requirements:

• Ability to lift IT hardware (e.g. PCs, monitors, routers)
• Comfortable working in network/server rooms and running cable assessments
• Combination of office work and on-site inspections (branches, warehouses, etc.)
• Occasionally working after-hours during upgrades or audit tasks

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension
• Life assurance
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme

And of course, you will be part of a modern purpose-built space in Belfast that will provide you with an outstanding working environment!

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Job Location