Managed IT Services Field Engineer

Radius; Belfast City District; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Life assurance

Cycle to work

Wellness and healthcare assistance

Job summary

Radius in Belfast is seeking an experienced IT Support Engineer to audit and optimize IT infrastructure across our customer base. You will perform onsite support, troubleshoot hardware/software, and document findings to conform to standards.

The role requires strong knowledge of Windows OS, Office 365, Active Directory, networking, and a willingness to travel to different sites. Hybrid work model with occasional after-hours upgrades.

Qualifications

• 5+ years of experience in IT support, service desk, or field support engineering.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals.
• Experience with onsite IT setup, troubleshooting, and hardware installation.
• Ability to work independently while managing multiple audit and support tasks.
• Excellent documentation and communication skills.
• Willingness to travel to different sites (valid driver's license required).

Responsibilities

• Assess, document, and optimize IT infrastructure across our customer base.
• Provide onsite IT support, hardware/software troubleshooting.
• Perform site audits to ensure systems meet standards and best practices.
• Maintain thorough documentation and clear communication with clients.

Skills

Windows OS

Office 365

Active Directory

Networking fundamentals

Onsite IT setup

Documentation

Travel to sites

Education

Degree or diploma in IT/CS

Tools

IT asset management tools

Job description

Company Description

At Radius, we’ve been helping businesses grow for over 35 years. From our origins as a fuel card provider in North West England, we’ve evolved into a global business services provider operating in 19 countries across five continents. Our mission is to help companies of all sizes adapt to change and seize new opportunities.

Job Description

We are looking for a proactive IT Support Engineer with experience in site auditing to assess, document, and optimize IT infrastructure across our customer base. This role involves a combination of onsite IT support, hardware/software troubleshooting, and site audits to ensure all systems comply with organizational standards and best practices.

Qualifications

Requirements

• 5+ years of experience in IT support, service desk, or field support engineering


• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals


• Experience with onsite IT setup, troubleshooting, and hardware installation


• Ability to work independently while managing multiple audit and support tasks


• Excellent documentation and communication skills


• Willingness to travel to different sites (valid driver's license required)

Desirable Skills (Not Mandatory)

• Familiarity with IT asset management tools


• Degree or diploma in IT, Computer Science, or related field (or equivalent experience)


• Basic knowledge of network diagrams, patch panels, and structured cabling standards


• Certifications: CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, CCNA (plus)

Physical Requirements

• Ability to lift IT hardware (e.g. PCs, monitors, routers)


• Comfortable working in network/server rooms and running cable assessments

Work Environment

• Combination of office work and on-site inspections (branches, warehouses, etc.)


• Occasionally working after-hours during upgrades or audit tasks

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension


• Life assurance


• Employee fuel card scheme


• Employee assistance programme


• Wellness and healthcare assistance via ‘Help@Hand’ by Unum


• ‘Cycle to work’ scheme

And of course, you will be part of a modern purpose-built space in Belfast that will provide you with an outstanding working environment!

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We Also Offer

• Global Female Health Policy & Female Health Champions


• Pregnancy Loss and Fertility Treatment Policies


• Endometriosis Friendly Employer (UK)


• Women-focused gym & female health events


• Mental Health First Aiders


• Disability Confident Committed Employer (Level 1)


• Race at Work Charter signatory


• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025


• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.


• Give as you earn scheme (payroll giving) and match funding

Next Steps

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Radius is an equal opportunities employer.

We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.