MAKO Robotics Product Support Specialist

PowerToFly; Birmingham; On-site; GBP 33,000 - 56,000; Full time

Job summary

Stryker is seeking an Associate Product Support Specialist to assist with MAKO PKA cases and robotic procedures, serving clinical customers with top-tier support in the UK. The role focuses on training coordination, regional service delivery, and strong ethics in all interactions with healthcare professionals.

You will engage in stock auditing, asset management, and close collaboration with the Regional Sales Manager to uphold service excellence within the South Wales & West Midlands region.

Qualifications

• Theatre experience or training in a medical environment preferred.
• Biology/science/human anatomy knowledge is essential.
• Computer skills – MS Office, Excel etc.
• Presentation skills with modern presentation media.
• Workshop/product demonstration skills.

Responsibilities

• Segment CT scans for MAKO PKA cases across the region.
• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures and manual joint replacement surgeries (once trained).
• Supporting training for HCP staff.
• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
• Auditing Stryker stock (implants, disposables and instruments) and supporting good asset management practice.
• Understanding the clinical application of the broader Stryker business to help offer customers the best possible solution.
• Communicating the basic features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Independently managing your time and proactively seeking learning opportunities.
• Developing an understanding of the local healthcare environment and regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager).

Skills

High level communicator

Team collaboration

Organised

Self-motivated

Customer focus

Education

Theatre experience in medical environment

Biology/science/human anatomy knowledge

Tools

MS Office

Excel

Presentation media

Workshop demonstrations

Job description

Stryker is seeking an Associate Product Support Specialist to assist with MAKO PKA cases and robotic procedures, serving clinical customers with top-tier support in the UK. The role focuses on training coordination, regional service delivery, and strong ethics in all interactions with healthcare professionals.

You will engage in stock auditing, asset management, and close collaboration with the Regional Sales Manager to uphold service excellence within the South Wales & West Midlands region.