Maintenance Planner / Scheduler, Aylesford, £33K

Pertemps; Maidstone; Presencial; GBP 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 days annual leave + Bank Holidays

Company Pension Scheme (Auto-Enrolment

Ongoing training and development

Descripción de la vacante

Pertemps in Aylesford is seeking an experienced Maintenance Planner / Scheduler to coordinate engineers across HVAC, Plumbing and Electrical disciplines. The role focuses on efficient planning of reactive and planned maintenance alongside client communication and documentation.

The successful candidate will manage permits, liaise with subcontractors, and provide progress updates while maintaining strong customer relationships. 40-hour week, with standard office hours.

Formación

• Experience in Planner/Scheduler/Service Coordinator or similar role.
• Experience using Joblogic software.
• Experience scheduling engineers in HVAC, Plumbing and Electrical.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Responsabilidades

• Schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage client calls and maintenance requests; allocate resources.
• Plan reactive and planned maintenance to maximise efficiency.
• Resolve scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure documentation before works.
• Coordinate with subcontractors as required.
• Provide progress updates to clients and maintain relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts for engineers and projects.
• Arrange meetings and workload planning for engineers.
• Proactively schedule future maintenance and meet service commitments.
• Address client concerns with effective solutions.
• Monitor contract performance against SLAs and KPIs.
• Support management and engineering teams with clear communication.
• Assist training and development initiatives.
• Maintain records in internal systems.
• Ensure projects and maintenance activities are completed within timescales and contractual obligations.

Conocimientos

Planning experience

Time management

Communication skills

Customer service

Multitasking

Scheduling resolution

Herramientas

Joblogic

Descripción del empleo

Maintenance Planner / Scheduler, Aylesford, £33K

Hours: Monday to Friday, 9:00am - 5:00pm (40-hour week)

About the Role

We are seeking an experienced and highly organised Maintenance Planner / Scheduler to join their growing team. The successful candidate will play a key role in coordinating engineers across the HVAC, Plumbing and Electrical sectors, ensuring planned and reactive maintenance activities are delivered efficiently and to a high standard.

This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using the Joblogic system being highly desirable.

Key Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.
• Proactively schedule future maintenance works and ensure service delivery commitments are met.
• Promptly address client concerns and provide effective solutions.
• Monitor contract performance against agreed service level targets and KPIs.
• Support the management and performance of engineering teams through clear communication and objective setting.
• Assist with training and development initiatives where required.
• Manage correspondence efficiently and maintain accurate records within internal systems.
• Ensure projects and maintenance activities are completed within required timescales and contractual obligations.

Candidate Requirements

Essential Experience & Skills

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Previous experience using Joblogic software.
• Experience scheduling engineers within the HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Salary & Benefits

• Flexible working hours within a 40-hour working week
• 20 days annual leave plus Bank Holidays
• Company Pension Scheme (Auto-Enrolment with Royal London)
• Opportunity to join a supportive and growing business
• Ongoing training and development opportunities

If you are an organised coordinator with experience planning engineering resources and delivering excellent customer service, we would love to hear from you.