Dynamic Facilities Helpdesk & Operations Coordinator

Pareto Facilities Management Ltd; Nottingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Pareto Facilities Management Ltd in Nottingham is seeking an organised Operations Helpdesk Coordinator to join our facilities team hybrid. You will support reactive and planned maintenance across client sites, logging jobs, allocating tasks and ensuring documentation is complete.

The role suits someone with strong administration or helpdesk experience, who can manage multiple priorities, communicate clearly with engineers, contractors and clients, and help drive efficiency in our CAFM processes

Qualifications

• Administration or helpdesk experience required.
• Strong organisational skills and attention to detail.
• Experience with CAFM or service coordination is a plus.

Responsibilities

• Monitor helpdesk inboxes and respond to queries.
• Log reactive maintenance requests on the CAFM system.
• Allocate jobs to engineers and suppliers.
• Progress open jobs and ensure timely completion with documentation.
• Support planned maintenance tasks and compliance activities.
• Generate reports and maintain records across systems.

Skills

Organised

Communication

Multitasking

IT skills

Proactive

Tools

CAFM system

Microsoft Office

Job description

Pareto Facilities Management Ltd in Nottingham is seeking an organised Operations Helpdesk Coordinator to join our facilities team hybrid. You will support reactive and planned maintenance across client sites, logging jobs, allocating tasks and ensuring documentation is complete.

The role suits someone with strong administration or helpdesk experience, who can manage multiple priorities, communicate clearly with engineers, contractors and clients, and help drive efficiency in our CAFM processes