Maintenance Officer (Irvine)

Cairn Housing Association; Irvine; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Health and wellness support

Tech and cycle schemes

Compassionate leave

Job summary

Cairn Housing Association is seeking an experienced Maintenance Officer to deliver a high-quality maintenance service within the Maintenance Team, ensuring excellent customer service through face-to-face and written communications. You will support the Maintenance Manager with repairs, supervise contractors, and manage safety, budgets and data reporting to drive performance and value.

Join Cairn Housing Association to deliver responsive repairs, voids, and insurance works while maintaining

Qualifications

• Educated to HND level or equivalent with experience in property and asset management.
• Experience in property and asset management systems for stock condition data.
• Knowledge of Awaabs Law within The Investigation and Commencement of Repair (Scotland) Regulations 2026.
• Understanding of COSHH, IOSH, CDM2015, Gas Safe level 2, Electrical safety, Fire safety, Legionella, and Asbestos.
• Project management experience; ability to work under pressure in a busy office environment.
• Clerk of Work experience is desirable.
• Full UK Driving Licence with access to a vehicle.
• Basic Disclosure is required for this role.

Responsibilities

• Support and assist the Maintenance Manager with repairs contracts and ensure timely, high-standard completions.
• Monitor and supervise specialist contractors, ensure safety, certification, quality and final invoices align with budgets.
• Deliver void repairs process.
• Supervise estate caretaker services with task allocation and quality control.
• Provide guidance on alterations or rechargeable repairs per policies and procedures.
• Deliver partnership working across the organisation to improve performance and consistency.
• Responsible for the delivery of insurance works.
• Deliver effective customer service to meet KPIs and SLAs within legislation.
• Perform data management to enable accurate repairs budgeting and recoverable costs reporting.

Skills

Project management

Work under pressure

Coordination of workload

Customer service

Education

HND or equivalent qualification

Tools

Asset management systems

Job description

Cairn is seeking an experienced Maintenance Officer to deliver an effective service within the Maintenance Team, providing excellent customer service through face-to-face interactions, telephone calls and written communications.

Key Responsibilities:

• Support and assist the Maintenance Manager with the delivery of the repairs contracts and ensure repairs are completed on time and meet a high standard.
• Monitor and supervise specialist contractors undertaking non-standard repairs and ensure safety, certification, quality and completion of all works before final invoices are payable and in line with agreed costs and our designated budgets.
• Provide delivery of void repairs process.
• Supervision, task allocation, quality control and any other duties requested by Maintenance manager in regard to our Estate caretaker service.
• Provide advice, guidance and permission in line with relevant policies and procedures such as alterations or rechargeable repairs to ensure a consistent service is provided.
• Deliver partnership working across the organisation to improve performance and ensure collaborative work and a consistency of service.
• Responsible for the delivery of insurance works.
• Deliver effective customer service, to ensure we meet our agreed Key Performance Indicators, Service Level Agreements and in line with legislative requirements.
• Perform effective data management to enable accurate reporting and monitoring on our repairs budget and rechargeable and recoverable costs are claimed through third party sources, such as Scottish Government for medical adaptations or insurable works.

Requirements – What We’re Looking For:

• Educated to HND level or other relevant professional qualifications or substantial experience in property and asset management systems.
• Experience in property and asset management systems to ensure the upkeep of stock condition data.
• Awareness and understanding of Awaabs Law within The Investigation and Commencement of Repair (Scotland) Regulations 2026.
• An understanding of or able to reference the following: COSHH, IOSH, CDM2015, Gas Safe level 2, Electrical safety awareness, Fire safety awareness, Legionella control, Asbestos Control.
• We are seeking someone who has Project management experience and understanding Ability to work under pressure, co-ordinate a varied and complex workload in a busy office environment.
• Clerk of Work experience would be desirable.
• Full UK Drivers Licence with access to a vehicle.
• A Basic Disclosure is required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.