Maintenance Officer

Scottish Federation of Housing Associations; United Kingdom; Remote; GBP 44,000 - 47,000; Full time

Job summary

Cairn is seeking an experienced Maintenance Officer to deliver a proactive service within the Maintenance Team, ensuring high standards in repairs and customer interactions.

The role involves supporting the Maintenance Manager, supervising contractors, managing void repairs, and delivering a consistent service aligned with policies and budgets. Strong governance and data reporting are essential.

Qualifications

• Educated to HND level or equivalent in property/asset management.
• Experience with stock condition data and asset management systems.
• Knowledge of relevant regulatory frameworks and safety standards.

Responsibilities

• Support the Maintenance Manager in delivering repairs contracts on time and to a high standard.
• Supervise contractors and ensure safety, certification, quality and that final invoices reflect agreed costs.
• Deliver void repairs process.
• Oversee estate caretaker service tasks with quality control.
• Provide guidance on alterations or rechargeable repairs per policies.
• Foster partnership working to improve performance and consistency of service.
• Manage delivery of insurance works.
• Meet KPIs and service levels while complying with legislation.
• Manage data to report on repairs budgets and recoverable costs from third parties.

Skills

Property management experience

Asset management systems

Project management

Full UK driving licence

Basic Disclosure

Health & safety knowledge

Education

HND or equivalent qualification

Tools

Stock condition data systems

COSHH/IOSH awareness

CDM2015 familiarity

Job description

Cairn is seeking an experienced Maintenance Officer to deliver an effective service within the Maintenance Team, providing excellent customer service through face-to-face interactions, telephone calls and written communications.

Key Responsibilities:

• Support and assist the Maintenance Manager with the delivery of the repairs contracts and ensure repairs are completed on time and meet a high standard.
• Monitor and supervise specialist contractors undertaking non-standard repairs and ensure safety, certification, quality and completion of all works before final invoices are payable and in line with agreed costs and our designated budgets.
• Provide delivery of void repairs process.
• Supervision, task allocation, quality control and any other duties requested by Maintenance Manager in regard to our Estate caretaker service.
• Provide advice, guidance and permission in line with relevant policies and procedures such as alterations or rechargeable repairs to ensure a consistent service is provided.
• Deliver partnership working across the organisation to improve performance and ensure collaborative work and a consistency of service.
• Responsible for the delivery of insurance works
• Deliver effective customer service, to ensure we meet our agreed Key Performance Indicators, Service Level Agreements and in line with legislative requirements.
• Perform effective data management to enable accurate reporting and monitoring on our repairs budget and rechargeable and recoverable costs are claimed through third party sources, such as Scottish Government for medical adaptations or insurable works.

Requirements – What We’re Looking For:

• Educated to HND level or other relevant professional qualifications or substantial experience in property and asset management systems. Experience in property and asset management systems to ensure the upkeep of stock condition data.
• Awareness and understanding of Awaabs Law within The Investigation and Commencement of Repair (Scotland) Regulations 2026.
• An understanding of or able to reference the following: COSHH, IOSH, CDM2015, Gas Safe level 2, Electrical safety awareness, Fire safety awareness, Legionella control, Asbestos Control.
• We are seeking someone who has Project management experience and understanding
• Ability to work under pressure, co-ordinate a varied and complex workload in a busy office environment.
• Clerk of Work experience would be desirable.
• Full UK Drivers Licence with access to a vehicle.
• A Basic Disclosure is required for this role.

Closing date for applications

Friday 9th October 2026, 12:00

Full salary & employment details

The salary for this post is £44,241 per annum rising to £46,570 on successful completion of probationary period.
Temporary - Maternity Cover