Helpdesk Coordinator

Equans UK & Ireland; Stoke-on-Trent; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discount shopping

Cycle to work

CSR days

Learning opportunities

Referral rewards

Employee networks

Employee Assistance Program

Job summary

Equans UK & Ireland is seeking a Helpdesk Coordinator to join the Stoke-on-Trent CSC on a permanent, full-time basis. You will manage maintenance works from planning through to completion, using CAFM, and coordinate engineers and subcontractors while ensuring SLA compliance. Strong admin and communication skills are essential.

The role offers a 40-hour week with a competitive salary and benefits package, including generous annual leave and career development opportunities.

Qualifications

• Working knowledge of CAFM system (desirable).
• Good written and verbal communication skills.
• Positive team member but with the ability to work on own initiative.
• Willingness to learn and embrace change.
• Able to work in a fast-paced environment.
• Strong computer literacy, including Word, Excel, Teams.

Responsibilities

• Respond to, plan and organise the full life cycle of maintenance works through to job completion using the CAFM system.
• Plan and dispatch maintenance works to engineers, subcontractors and site managers across locations.
• Ensure maintenance SLAs are met and provide administrative support where appropriate.

Skills

CAFM system

Written & verbal comms

Microsoft Office

Tools

Microsoft Office

Job description

Equans is looking for a Helpdesk Coordinator to join our team on the HMCTS contract based at the Stoke ROC office on a permanent basis. This is a full time role working 40 hours per week on a shift working pattern. On offer is a competitive salary and benefits package.

The Customer Service Centre (CSC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Helpdesk co-ordinator is expected to deliver excellent administration skill, including email and admin. You will respond to, plan and organise the full life cycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.

This will include planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.

The Helpdesk Co-ordinator requires a combination of technical skills, customer service abilities, and operational efficiency.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;

• 24 days annual leave(+ public holidays).
• Life Cover equivalent to 1.5 timesannual salary.
• Employee discount shopping schemes on major brands and retailers.
• Cycle to work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Working knowledge of CAFM system (desirable).
• Good written and verbal communication skills.
• Positive team member but with the ability to work on own initiative.
• Willingness to learn and embrace change.
• Able to work in a fast-paced environment.
• Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.