Facilities Helpdesk Coordinator — 12-Month FTC

Equans; Stoke-on-Trent; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Employee referral rewards

Job summary

EQUANS is seeking a Facilities Helpdesk Co-ordinator on a 12 month fixed-term contract in Stoke-on-Trent. The role involves coordinating reactive and planned maintenance, scheduling engineers and sub-contractors, and using CAFM systems to ensure SLAs are met.

A strong customer service background and FM helpdesk knowledge are essential. The position offers 40 hours per week with flexible daily timing options and a competitive benefits package, including learning opportunities and employee

Qualifications

• 3 GCSEs at Grade 4/C or above or equivalent.
• Customer service experience.
• Knowledge of FM helpdesk operations.
• Ability to manage workloads effectively.
• Good written and verbal communication skills.

Responsibilities

• Respond to and plan maintenance works from start to finish using the CAFM system.
• Plan and dispatch maintenance work to engineers, sub-contractors and site managers.
• Prioritise tasks and manage workload to meet SLAs.
• Ensure data entry accuracy and maintain records and reports.
• Provide administrative support and maintain service request tracking.

Skills

Customer service

Communication

Workload management

Attention to detail

Education

GCSEs or equivalent

Job description

EQUANS is seeking a Facilities Helpdesk Co-ordinator on a 12 month fixed-term contract in Stoke-on-Trent. The role involves coordinating reactive and planned maintenance, scheduling engineers and sub-contractors, and using CAFM systems to ensure SLAs are met.

A strong customer service background and FM helpdesk knowledge are essential. The position offers 40 hours per week with flexible daily timing options and a competitive benefits package, including learning opportunities and employee