Maintenance Helpdesk & Dispatch Coordinator

Equans; Stoke-on-Trent; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave (+ public hols)

Life Cover 1.5x salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days (2)

Learning opportunities and training

Employee Referral Rewards

Employee networks access

24/7 Employee Assistance Program

Job summary

Equans is recruiting a Helpdesk Coordinator for the Stoke ROC office on a permanent basis. The role is full-time (40 hours per week) with shift patterns, delivering administrative support and coordinating reactive and planned maintenance through the CAFM system.

You will dispatch maintenance tasks to engineers, sub-contractors and site managers, ensuring SLAs are met while delivering high-quality customer service.

Qualifications

• Working knowledge of CAFM system (desirable).
• Relevant customer service experience.
• Good written and verbal communication skills.
• Positive team member but with the ability to work on own initiative.
• Willingness to learn and embrace change.
• Able to work in a fast-paced environment.
• Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.

Responsibilities

• Plan and dispatch maintenance works to engineers, sub-contractors and site managers across multiple locations.
• Respond to inquiries and provide excellent administration including email handling.

Skills

Customer service

Written & verbal comms

Team player, initiative

Willingness to learn

Fast-paced environment

MS Office

MS Teams

CAFM knowledge

Tools

CAFM system

Microsoft Word

Excel

Teams

Job description

Equans is recruiting a Helpdesk Coordinator for the Stoke ROC office on a permanent basis. The role is full-time (40 hours per week) with shift patterns, delivering administrative support and coordinating reactive and planned maintenance through the CAFM system.

You will dispatch maintenance tasks to engineers, sub-contractors and site managers, ensuring SLAs are met while delivering high-quality customer service.