Service Desk Coordinator — Generous Holidays & Pension

United Infrastructure Connected

England

On-site

GBP 23,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Generous holiday allowance

Bike to work scheme

Company pension

Life insurance

Health Cash Plan

On site parking

Wellness programmes

Job summary

United Infrastructure is seeking a Helpdesk Coordinator to manage incoming service requests, coordinate work orders, and support delivery teams to meet SLAs and KPIs. Working on-site, you will handle calls, triage tickets in the CAFM system, and provide professional admin support to engineers and management while upholding health and safety standards.

Ideal candidates will have intermediate Excel skills, experience with CAFM, and a background in planning or helpdesk roles within facilities

Qualifications

Intermediate Microsoft Excel skills.
Experience using CAFM system.
Previous planning/coordination or helpdesk experience with internal systems.
Knowledge of Facilities Management and Hard Services sectors is desirable.
Educated to A-Level standard or equivalent (desirable).

Responsibilities

Ensure all duties comply with company policies, procedures, and health and safety regulations.
Coordinate work orders and manage incoming client calls to support service delivery.
Provide administrative and operational support across the helpdesk function.
Monitor shared mailboxes and CAFM system to triage and allocate tasks.
Escalate issues and keep stakeholders updated on service requests and works.