Maintenance Controller

Places for People; Bath; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Places for People is seeking a Customer Advisor to join the Touchstone Bath team on a permanent basis. The role is based on site in Bath with hours from Monday to Thursday 9:00–17:30 and Friday 9:00–17:00.

After a one-month training period, the role offers hybrid working (three days at home). You will proactively manage maintenance for a portfolio of properties, liaise with tenants, contractors and the client, and ensure queries and invoices are handled promptly.

Qualifications

• Customer service experience preferred.
• Comfortable using various IT packages.
• Track record of working with multiple stakeholders.

Responsibilities

• Proactively manage maintenance for a portfolio of properties.
• Liaise with tenants, contractors, landlords and clients to resolve queries.
• Ensure supplier invoices are paid promptly and accurately.

Skills

Customer service

IT skills

Stakeholder engagement

Time management

Fast-paced environment experience

Job description

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We'relooking forColleagues who bring energy,curiosityand ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, ourCommunitiesand each other.

Experience matters, butit'sonly part of the story. If you share our values and want to build a career where your work has real impact,we'dlove to hear from you.

More about the team

We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.

This role is based on site at Touchstone Bath. The working hours are Monday to Thursday 9am – 5.30 and Friday 9am – 5pm. After an initial period of training (1 month) this role offers hybrid working (3 days at home).

More about your role

You will have to proactively manage the Maintenance aspect of a portfolio of properties ensuring that client, company and statutory requirements are always met. You ensure that all maintenance issues are triaged in a timely manner to the correct contractor who is responsible for rectifying the problem Part of your role will involve you liaising with tenants, contractors, landlords and the client to ensure queries are completed promptly and efficiently and to pay suppliers invoices promptly.

Formore information please download our job profile available on our website.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check ismandatory for this position.

More about you

Property management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a strong background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.

Experience / Skills:

• Customer Service Experience,
• Good IT skills,
• Stakeholder engagement skills,
• Time management,
• Experience of working within a fast paced environment.

Benefits

Whatyou'llget

We know rewarding work deserves rewarding benefits.That'swhy, alongside a competitive salary,you'llhave access to a package designed to support you at work and beyond.

You'llreceive: