Customer Advisor

Places for People; Bath; Híbrido; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday pay

Pension with matched contributions

Training opportunities

Discounts and offers

Descripción de la vacante

Places for People in Bath is seeking a Customer Advisor on a permanent basis. Based in Bath, you will deliver customer service to residents and ensure SLAs are met while complying with requirements.

After an initial training period (2-4 weeks) we offer hybrid working. You will build relationships with contractors and stakeholders and manage multiple tasks with strong IT skills.

Formación

• Experience in customer service and admin roles.
• Proven ability to multi-task and stay organised.
• Excellent communication and relationship-building skills.

Responsabilidades

• Provide customer service to residents and meet SLAs.
• Coordinate with contractors to ensure smooth processes.
• Follow statutory and contractual requirements.
• Maintain accurate records and handle inquiries efficiently.

Conocimientos

Customer service

Admin experience

Excellent communication

Stakeholder engagement

Multi-tasking

Herramientas

Microsoft Office

Descripción del empleo

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

We are looking to recruit a Customer Advisor on a permanent basis.

Based in Bath, you will provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements.

The working hours for this role are Monday to Thursday 9am - 5.30pm and 9am - 5pm on Fridays. After an initial period of training (around 2-4 weeks) we are able to offer remote/ hybrid working.

More about you

Touchstone are looking for individuals with some form of customer service experience and someone who can multi task and deal with challenging situations. If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to build and sustain good relationships with our appointed contractors to guarantee smooth processes. The ideal applicant will have basic to moderate Microsoft Office skills.

At Places for People, we are committed to a safe working environment so a basic DBS check is required.

The ideal candidate will have:

• Customer Service/ Admin experience,
• Good IT skills,
• Excellent communication skills,
• Stakeholder engagement/ management,
• The ability to multi task

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.