Property Sales Officer (Touchstone)

Touchstone Group; Bath; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training anddevelopment

Extra perks including huge discounts

Job summary

Touchstone Group in Bath is seeking a Property Sales Officer to join our growing Property Sales team. You will deliver a full sales administration service for the Property Sales function, ensuring an excellent experience for all customers and stakeholders.

Knowledge of statutory sales to tenant options, lease extensions and resale processes is desirable. You will liaise with customers, buyers, solicitors, estate agents and internal teams; tailor your approach to reflect individual needs and

Qualifications

• Experience in property sales environment or law-related degree is beneficial.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and professional telephone manners; clear writing.

Responsibilities

• Deliver a full sales administration service for the Property Sales function.
• Manage all sales and resales in line with legislation, leases and transfers.
• Liaise with customers, prospective buyers, solicitors, estate agents and internal teams.
• Uphold our Customer Promises by delivering consistently high service to customers.

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More About Your Role

We are looking to recruit a Property Sales Officer to join our dynamic and developing Property Sales team. In this role, you will deliver a full sales administration service for the Property Sales function, ensuring an excellent experience for all customers and stakeholders.

Knowledge of statutory sales to tenant options, lease extensions and resale processes is desirable. A key part of your responsibilities will be managing all sales and resales in line with legislative requirements, individual leases and transfers, and internal service level agreements.

You will liaise with existing customers, proposed buyers, solicitors, estate agents, and internal business areas across Places for People. You will tailor your approach to reflect individual customer needs, ensuring the delivery of consistently excellent customer service.

For more information, please download our job profile available.

More About You

You will work as part of the Property Sales Team, engaging directly with customers to provide a personalised, high-quality service while taking ownership of a variety of transactions. The role involves effective collaboration with a range of stakeholders. You will also be responsible for upholding our Customer Promises by consistently delivering excellent service to both new and existing customers.

Experience working in property sales environment, or a university graduate within the legal sector would be advantageous. We require someone who can display strong attention to detail, is quick to learn and enjoys variety in their work. We will also require you to effectively manage multiple priorities.

As this role requires you to work with a diverse range of people; we need you to have excellent communication skills and a track record of delivering excellent customer service. We need you to have a calm and competent telephone manner and the ability to demonstrate written skills in a professional manner.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.

Benefits

• Competitive salary, with a salary review yearly
• Training anddevelopment
• Extra perks including huge discounts and offers from shops, cinemas and much more

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.