Maintenance Account Manager – Bonus & OTE

Simplify Group; St. Ives; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Bonus

25 days holiday (plus public holidays)

Life assurance

Enhanced maternity/paternity/adoption

GP 24-hour service

Retail discounts

Free on-site parking

Résumé du poste

Move With Us, part of Simplify, is seeking a Property Maintenance Co-ordinator in St Ives to organise and manage reactive maintenance across properties. You will coordinate contractors, update clients, and keep work on track to high standards and deadlines.

The role emphasizes proactive problem-solving, strong customer service, and organisational skills, with training provided. A competitive salary and extensive benefits are offered in a busy, target-driven environment.

Qualifications

• Previous experience in a busy, customer-focused or target-driven environment.
• Excellent verbal and written communication skills, including confidence handling customer queries over the telephone.
• Strong organisational and time management skills, with the ability to manage multiple tasks and meet deadlines.
• A proactive, solutions-focused approach, with the ability to take ownership of problems and see them through to resolution.
• Good administrative and IT skills, with accuracy and attention to detail.
• The ability to build positive relationships and communicate effectively with a range of different people.
• A good standard of education, including GCSE English and Maths at grade C/4 or above, or equivalent.
• The ability to work independently whilst also being a supportive and reliable team player.

Responsabilités

• Receiving and managing client instructions relating to property maintenance and repossession works.
• Identifying and arranging suitable contractors to attend properties and complete required works.
• Building and maintaining positive working relationships with clients, contractors and internal colleagues.
• Providing regular, clear and accurate updates to clients and other stakeholders throughout the maintenance process.
• Monitoring outstanding works, ensuring agreed service levels and timescales are met.
• Resolving queries and problems proactively, managing client expectations and ensuring a positive customer experience.
• Preparing comprehensive reports, including supporting photographs and relevant updates on completed works.
• Maintaining accurate records, including financial information and daily system updates.
• Supporting the development of our contractor network by identifying and introducing new contractors to the Move With Us panel.
• Identifying opportunities to promote additional Move With Us services and develop existing client relationships.

Description du poste

Move With Us, part of Simplify, is seeking a Property Maintenance Co-ordinator in St Ives to organise and manage reactive maintenance across properties. You will coordinate contractors, update clients, and keep work on track to high standards and deadlines.

The role emphasizes proactive problem-solving, strong customer service, and organisational skills, with training provided. A competitive salary and extensive benefits are offered in a busy, target-driven environment.