Property Maintenance Account Manager

Simplify; St. Ives; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Life assurance

On-site parking

GP 24-hour service

Retail discounts

Job summary

Move With Us, part of Simplify, is seeking a Property Maintenance Co-ordinator (Maintenance Account Manager) to organise and manage maintenance works across properties managed by our sales and lettings teams. You'll coordinate contractors, provide updates to clients and ensure work is completed to required standards and timescales.

This busy, target-driven role values proactive problem solving, strong communication and organisational skills.

Qualifications

• Experience in a busy, customer-focused environment.
• Strong organisational and time management skills.
• Excellent verbal and written communication.
• GCSE English and Maths at grade C/4 or above.

Responsibilities

• Receiving and managing client instructions relating to property maintenance and repossession works.
• Identifying and arranging suitable contractors to attend properties and complete required works.
• Building and maintaining positive working relationships with clients, contractors and internal colleagues.
• Providing regular, clear and accurate updates to clients and other stakeholders throughout the maintenance process.
• Monitoring outstanding works, ensuring agreed service levels and timescales are met.
• Resolving queries and problems proactively, managing client expectations and ensuring a positive customer experience.
• Preparing comprehensive reports, including supporting photographs and relevant updates on completed works.
• Maintaining accurate records, including financial information and daily system updates.
• Supporting the development of our contractor network by identifying and introducing new contractors to the Move With Us panel.
• Identifying opportunities to promote additional Move With Us services and develop existing client relationships.

Skills

Excellent communication

Organised

Problem solving

Customer service

Time management

Education

GCSE English & Maths (C/4)

Job description

Move With Us, part of Simplify, is seeking a Property Maintenance Co-ordinator (Maintenance Account Manager) to organise and manage maintenance works across properties managed by our sales and lettings teams. You'll coordinate contractors, provide updates to clients and ensure work is completed to required standards and timescales.

This busy, target-driven role values proactive problem solving, strong communication and organisational skills.