Mailroom & Concierge Coordinator

Residential Management Group; London Borough of Southwark; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Healthcare cash plan

Study sponsorship

Pension & Life Assurance

Places for People rewards

Job summary

Residential Management Group (RMG) at One Tower Bridge, SE1, is seeking a diligent Post Room Assistant to ensure smooth mail operations and parcel deliveries.

You'll sort, record, and distribute incoming and outgoing mail, process posting requests, and assist customers, visitors and contractors with queries while upholding GDPR standards and company policies. The role includes supporting the Concierge during breaks and helping with reporting systems to deliver a great customer experience.

Qualifications

• Experience in a customer-facing environment and handling administrative tasks.
• Strong knowledge of Word and Excel and accurate record keeping.
• Ability to work independently and as part of a team to deliver services.

Responsibilities

• Sort, record and distribute incoming and outgoing mail and parcels.
• Process mail posting requests and manage deliveries and returns.
• Respond to enquiries by email, telephone and in person; support Concierge during breaks.
• Maintain GDPR compliance and assist with reporting systems to enhance customer experience.

Skills

Customer service

Administration

MS Word

MS Excel

Record keeping

Independent worker

Team player

GCSEs

Education

GCSEs (C/4+)

Tools

Microsoft Office

Job description

Residential Management Group (RMG) at One Tower Bridge, SE1, is seeking a diligent Post Room Assistant to ensure smooth mail operations and parcel deliveries.

You'll sort, record, and distribute incoming and outgoing mail, process posting requests, and assist customers, visitors and contractors with queries while upholding GDPR standards and company policies. The role includes supporting the Concierge during breaks and helping with reporting systems to deliver a great customer experience.