Post Room Operative

1st Choice Staff Recruitment Ltd; Bulwell; On-site; GBP 21,000 - 26,000; Full time

Job summary

1st Choice Staff Recruitment Ltd is seeking a reliable Post Room Operative to support day-to-day site operations, manage mail, deliveries and access control, and deliver excellent tenant service.

You will handle incoming and outgoing mail, monitor meeting room bookings, prepare rooms and catering, and maintain accurate records while providing friendly, professional customer service on site.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• Ability to manage competing priorities independently.
• Good attention to detail and accuracy.
• Competent in Microsoft Office, including Outlook, Word and Excel.
• Ability to handle confidential information professionally.

Responsibilities

• Receive, sort and distribute incoming mail and parcels.
• Manage outgoing mail, franking services and Royal Mail enquiries.
• Maintain accurate records, tenant details and monthly postage recharge reports.
• Provide advice and support to tenants regarding mail services.
• Receive, record and distribute deliveries.
• Notify tenants of incoming items and obtain collection signatures.
• Arrange courier collections and resolve delivery issues.
• Issue and manage access cards and permissions.
• Maintain access control records and resolve access issues.
• Ensure access procedures remain secure and up to date.
• Manage room bookings using the Acuity platform.
• Prepare rooms, equipment and catering according to client requirements.
• Coordinate room setups, cleaning and turnaround times.
• Respond to customer requests and resolve issues.
• Manage virtual tenant mail services.
• Prepare monthly postage recharge information.
• Provide printing, copying and document support.
• Monitor and order stationery and supplies.
• Support invoicing, credit notes and purchase orders.
• Prepare tenant communications and promotional materials.
• Assist with site events and reception cover when required.
• Complete other reasonable duties to support site operations.

Skills

Customer service

Communication

Organisation

Attention to detail

Confidential information handling

Tools

Microsoft Office

Job description

Post Room Operative

To provide an efficient and professional post room, delivery, access control, conferencing and virtual tenant service, ensuring excellent customer service and smooth day-to-day operations.

Key Responsibilities Post Room Operations

• Receive, sort and distribute incoming mail and parcels.
• Manage outgoing mail, franking services and Royal Mail enquiries.
• Maintain accurate records, tenant details and monthly postage recharge reports.
• Provide advice and support to tenants regarding mail services.

Deliveries and Collections

• Receive, record and distribute deliveries.
• Notify tenants of incoming items and obtain collection signatures.
• Arrange courier collections and resolve delivery issues.

Building Access

• Issue and manage access cards and permissions.
• Maintain access control records and resolve access issues.
• Ensure access procedures remain secure and up to date.

Conferencing and Meeting Rooms

• Manage room bookings using the Acuity platform.
• Prepare rooms, equipment and catering according to client requirements.
• Coordinate room setups, cleaning and turnaround times.
• Respond to customer requests and resolve issues.

Virtual Tenant Services

• Manage virtual tenant mail services.
• Prepare monthly postage recharge information.

General Responsibilities

• Provide printing, copying and document support.
• Monitor and order stationery and supplies.
• Support invoicing, credit notes and purchase orders.
• Prepare tenant communications and promotional materials.
• Assist with site events and reception cover when required.
• Complete other reasonable duties to support site operations.

Person Specification Essential Skills and Experience

• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• Ability to manage competing priorities independently.
• Good attention to detail and accuracy.
• Competent in Microsoft Office, including Outlook, Word and Excel.
• Ability to handle confidential information professionally.

Desirable Skills and Experience

• Experience in post room, reception, facilities or customer service roles.
• Knowledge of access control systems, such as CCURE.
• Experience managing meeting rooms and bookings.
• Knowledge of mail handling, courier services and franking systems.

Key Competencies

• Customer Service
• Communication
• Organisation and Planning
• Attention to Detail
• Problem Solving
• Teamwork and Initiative
• Reliability and Accountability

The role supports the effective day-to-day operation of the site by delivering reliable tenant services and administrative support.

Work Location: In person