Post Room Assistant

Places for People; Greater London; Presencial; GBP 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Healthcare cashback

Study sponsorship

Pension & Life Assurance

Our Place Rewards

Descripción de la vacante

Residential Management Group (RMG) is seeking a Post Room Assistant to join us at One Tower Bridge, SE1. You will sort, record and distribute mail, manage deliveries and returns, and support the concierge during breaks.

You’ll use MS Office and handle enquiries by email, phone and in person, while helping maintain GDPR compliance and reporting systems. The role operates on a rotating 8am–8pm rota (4 days on, 4 days off) and offers a solid benefits package including holiday leave, healthcare

Formación

• Experience in a customer-facing environment.
• Proficient in Word and Excel and other MS Office tools.
• Experience maintaining accurate records and managing admin processes.
• Able to work independently and in a team.
• Minimum of 4 GCSEs at Grade C/4 or above (or equivalent).

Responsabilidades

• Sort, record and distribute incoming and outgoing mail.
• Manage deliveries, dispatches and returns of parcels.
• Process mail posting requests using online systems and MS Office.
• Act as a point of contact for customers, visitors and contractors.
• Support Concierge during breaks and assist access to buildings and facilities.

Conocimientos

Customer service

Microsoft Word

Microsoft Excel

Record keeping

Teamwork

Educación

GCSEs

Descripción del empleo

Residential Management Group (RMG), a market-leading Property Management Company, is looking for a Post Room Assistant to join us at One Tower Bridge (SE1)

As a Post Room Assistant, you'll play an important role in ensuring the smooth day-to-day running of our post room operations. You'll be responsible for sorting, recording and distributing incoming and outgoing mail and managing deliveries, dispatches and returns of parcels.

You'll use a variety of online systems to process mail posting requests and working with Microsoft Office applications, you'll ensure administration tasks are completed accurately and efficiently while following established processes and best practice.

You'll also act as a key point of contact for customers, visitors and contractors, responding to enquiries by email, telephone and in person.

You will support the Concierge during breaks and annual leave. As well as supporting access to buildings and facilities, you'll help manage reporting systems and contribute to delivering an excellent customer experience. Maintaining compliance with company policies, including GDPR, and supporting customer involvement initiatives will also form an important part of the role.

Rota: 8am-8pm, 4 days on, 4 days off on a rolling rota

Essential criteria

• Previous experience working in a customer-facing environment.
• Proven administration experience with strong knowledge of Microsoft Office applications, including Word and Excel.
• Experience maintaining accurate records and managing administrative processes.
• Experience working independently and as part of a team to deliver an effective service.
• Minimum of 4 GCSEs at Grade C/4 or above (or equivalent).

More about you

You're organised, reliable and take pride in delivering a high-quality service. You'll be comfortable managing a variety of administrative tasks, maintaining accurate records and working to deadlines in a busy environment. You enjoy interacting with people and are confident communicating with customers, colleagues, visitors and contractors.

You'll have a strong attention to detail and be comfortable using a range of IT systems and online platforms. Experience within a concierge or post room role would be an advantage as well as an understanding of GDPR and data protection requirements. Most importantly, you'll be proactive, adaptable and committed to providing excellent support to both customers and colleagues.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 25 days holiday
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!