Post Room Operative

Ballymore Group; Greater London; Hybride; GBP 21 000 - 30 000; Plein temps

Résumé du poste

Ballymore Group in London is recruiting a Post Room Operative to join Embassy Gardens. You will handle delivery/dispatch requests in person, by email, and by phone, adhering to SOPs and maintaining movement logs.

Responsibilities include Health & Safety for post room operations, securing the post room at all times, coordinating deliveries via the loading bay, and supporting concierge duties when required. Teamwork and customer service are essential.

Qualifications

• Residential post room experience advantageous (not essential).
• Positive, enthusiastic and customer-focused attitude.
• Ability to work on own initiative while contributing to a team.

Responsabilités

• Handle delivery and dispatch requests in person, by email, and by phone.
• Implement Health & Safety for post room operations.
• Keep the loading bay area clean, safe and secure at all times.
• Liaise with management on deliveries to and from the site.
• Cover concierge breaks when needed.
• Audit parcels monthly and build relations with courier companies.

Connaissances

Customer service

Teamwork

Initiative

Description du poste

We're now recruiting for a Post Room Operative to join us at Embassy Gardens.

What you should know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Post Room Operative to join us at Embassy Gardensin contributing toour vision.

Important to note

Hours: Average of 42.5 per week, on a rota basis across Monday to Saturday (working X2 Saturdays per month)

Shift Pattern:

Early - 8:00 - 17:30 & Late - 11:30 - 21:00

Contract:42.5 hpw/permanent

What you'll do

To ensure that all delivery/dispatch requests and enquiries (both in person, via email and by telephone) are dealt with efficiently in a timely and professional manner adhering to the relevant process and movement log sheet on every occasion.

To implement Health & Safety for post room operations, adhering to current standard operating procedures and legislation

To ensure the post room is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.

To liaise with management at all times in relation to requests for deliveries to & from the site via the loading bay and advising on available windows for deliveries/dispatches

To ensure that all deliveries/dispatches are carried out in a timely and professional manner at all times.

To carry out regular checks to ensure the loading bay area is kept in a clean, safe and free from hazard environment. Any fluid spills are to be attended to immediately.

To ensure all hazardous deliveries, such as chemicals for plant rooms, are dealt with as detailed in the specified SOP/local instruction. In any case where there is a high risk due to the nature of the delivery – the Facilities Manager is to be notified for guidance/assistance.

Help cover concierge breaks if needed.

Able to give full audit of Parcels monthly.

Build a positive relationship with courier companies.

What you'll need to be successful

Experience in a residential post room/loading bay environment will be beneficial but not essential.

Have a positive, enthusiastic and self-motivated outlook, with high levels of customer service.

Demonstrate the ability to work on your own initiative whilst working as part of a team.

*Ballymore operate as an equal opportunities employer.