Mail Order & Dispatch Coordinator

Colonial Group; Brighton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Colonial Group in Brighton is seeking a customer-focused role to coordinate the mail order process from packing to dispatch. You will print shirt details for online orders and liaise with couriers on address or redelivery queries, while handling customer inquiries by phone and email and acting as the first point of contact for complaints. Evening and weekend work are required during busy periods.

The role emphasizes high-class customer service to support growth and brand reputation.

Qualifications

• Excellent customer service skills.
• Strong communication skills.
• Experience with stock control and EPOS systems.
• Accurate data entry skills.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Coordinate the mail order process through to dispatch of parcels.
• Print names and numbers on shirts for online orders.
• Liaise with the courier regarding address or redelivery enquiries.
• Handle customer enquiries by phone and email; act as first point of contact for complaints.

Skills

Excellent customer service skills

Fantastic communication skills

Stock control & EPOS systems

Accurate data entry

Calm under pressure & problem solving

Job description

Colonial Group in Brighton is seeking a customer-focused role to coordinate the mail order process from packing to dispatch. You will print shirt details for online orders and liaise with couriers on address or redelivery queries, while handling customer inquiries by phone and email and acting as the first point of contact for complaints. Evening and weekend work are required during busy periods.

The role emphasizes high-class customer service to support growth and brand reputation.