Customer Service Coordinator

Interaction Recruitment; Bridgwater; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

22 days annual leave, rising to 25

Wellbeing 360 platform

Gym membership discounts

On-site parking

Private pension contribution

Job summary

Interaction Recruitment in Bridgwater is seeking a Customer Service & Dispatch Coordinator to manage orders from receipt through to delivery. You will coordinate dispatch, logistics and export activities, ensuring on-time, in-full delivery while collaborating with account managers, planning, production and warehousing teams.

The role emphasizes organisation, communication and attention to detail, with a site-based role supported by occasional home-working up to 6 days per month after probation.

Qualifications

• Minimum 2 years' customer service experience.
• Experience in customer service, order management, dispatch, logistics or supply chain coordination.
• Excellent communication and organisational skills.
• Strong attention to detail and problem-solving ability.
• Good working knowledge of Microsoft Office 365 and business systems.
• Right to work in the United Kingdom.

Responsibilities

• Process and manage customer orders accurately and efficiently.
• Maintain regular communication with customers and account managers regarding order status and delivery schedules.
• Respond to and resolve customer queries, escalating issues where required.
• Coordinate dispatch activities with Planning, Production, Warehouse and Logistics teams.
• Arrange domestic and international shipments and liaise with transport providers to ensure timely deliveries.
• Prepare and review export and shipping documentation; ensure compliance with shipping requirements.
• Support continuous improvements to customer service, dispatch and export processes.

Skills

Customer service

Order management

Dispatch coordination

Logistics coordination

Communication

Organisational skills

Attention to detail

Microsoft Office 365

Tools

Microsoft Office 365

Job description

Customer Service & Dispatch Coordinator

Location:Bridgwater

Salary: £30,(Apply online only) per annum

Hours: Monday to Friday | 37.5 hours per week

Contract: Full-time | Permanent

Working Pattern: Site-based, with the option to work from home up to 6 days per month following successful completion of probation

About the Role

We are looking for an experienced Customer Service & Dispatch Coordinator to manage customer orders from receipt through to delivery.

The successful candidate will be responsible for providing excellent customer service while coordinating dispatch, logistics and export activities to ensure orders are delivered on time and in full.

This is a varied role requiring excellent organisation, communication and attention to detail, with the opportunity to work closely with customers, account managers, planning, production, warehouse and logistics teams.

Key Responsibilities

Customer Service & Order Management

• Process and manage customer orders accurately and efficiently.
• Maintain regular communication with customers and account managers regarding order status and delivery schedules.
• Respond to and resolve customer queries, escalating issues where required.
• Maintain accurate customer and order records.

Dispatch Coordination

• Coordinate dispatch activities with Planning, Production, Warehouse and Logistics teams.
• Arrange domestic and international shipments.
• Liaise with transport providers, freight forwarders and customers to ensure timely deliveries.
• Monitor shipments and resolve any delivery or transport issues.
• Maintain accurate records of all dispatch documentation.
• Prepare and issue all required transport documentation to hauliers and customers, ensuring accuracy, compliance and timely communication throughout the delivery process.
• Obtain and evaluate transport quotations from approved carriers to secure cost-effective and efficient logistics solutions while meeting operational requirements.

Export Administration

• Prepare and review export and shipping documentation.
• Ensure compliance with international shipping and customs requirements.
• Apply and maintain accurate commodity code and customs information.
• Support shipments Letters of Credit and other export requirements.
• Work with freight forwarders and customs agents to facilitate smooth export processes.

Continuous Improvement

• Support improvements to customer service, dispatch and export processes.
• Contribute to the development and maintenance of procedures and best practices.
• Carry out other duties appropriate to the role.

Knowledge, Skills & Experience

Essential

• Minimum 2 years' customer service experience.
• Experience in customer service, order management, dispatch, logistics or supply chain coordination.
• Excellent communication and organisational skills.
• Strong attention to detail and problem-solving ability.
• Good working knowledge of Microsoft Office 365 and business systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Right to work in the United Kingdom.

Desirable

• Minimum 2 years' manufacturing experience.
• Knowledge of international shipping and export procedures.
• Understanding of Incoterms, commodity codes and customs requirements.
• Experience with Letters of Credit.
• Experience working with freight forwarders and international logistics providers.

Personal Attributes

• Customer-focused and professional.
• Highly organised and proactive.
• Positive and adaptable approach.
• Strong team player.
• Able to take ownership and see tasks through to completion.
• Excellent attention to detail.

Salary & Benefits

• £30,(Apply online only) per annum
• 22 days annual leave, increasing to 25 days with length of service, plus 8 public holidays
• Wellbeing 360 benefits platform, including wellbeing services and discounts
• Gym membership discounts
• On-demand GP service
• Discounts across online and high street retailers
• Private pension contribution - 4% employer / 5% employee
• Cycle to Work scheme
• Company uniform
• On-site parking
• Employee referral programme
• Sick pay

Additional Information

• Job Type: Full-time / Part-time | Permanent
• Working Location: In person
• Work Authorisation: United Kingdom required

If you have experience in customer service, order management, dispatch or logisticsand are looking for a varied role within a manufacturing environment, we would be keen to hear from you.