Mail Order Coordinator

Colonial Group; Brighton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Colonial Group in Brighton is seeking a customer-focused role to coordinate the mail order process from packing to dispatch. You will print shirt details for online orders and liaise with couriers on address or redelivery queries, while handling customer inquiries by phone and email and acting as the first point of contact for complaints. Evening and weekend work are required during busy periods.

The role emphasizes high-class customer service to support growth and brand reputation.

Qualifications

• Excellent customer service skills.
• Strong communication skills.
• Experience with stock control and EPOS systems.
• Accurate data entry skills.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Coordinate the mail order process through to dispatch of parcels.
• Print names and numbers on shirts for online orders.
• Liaise with the courier regarding address or redelivery enquiries.
• Handle customer enquiries by phone and email; act as first point of contact for complaints.

Skills

Excellent customer service skills

Fantastic communication skills

Stock control & EPOS systems

Accurate data entry

Calm under pressure & problem solving

Job description

Deliver a world-class service to our loyal fans

In this role you will co-ordinate the whole mail order process through to the dispatch of parcels, including picking and packing. You will also be responsible for printing names and numbers on shirts for online orders and liaising with the courier company regarding any customer address or redelivery enquiries. A core part of the role will be dealing with all customer enquiries over the phone and via email, acting as the first point of contact for complaints, and offering high-class customer service at all times to increase the company’s growth.

Skills that empower your success:

• Excellent customer service skills
• Fantastic communication skills
• Experience of using a stock control system and EPOS systems
• Accurate data entry skills.
• An ability to work calmly under pressure and act as a problem solver.

During busy periods like Christmas, there will be evening and weekend working included.