Sales Coordinator: Customer Orders & Service Excellence

Barhale Holdings Ltd; Walsall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Company Pension

Life Assurance

Private Medical

25 days annual leave + 8 bank holidays

8 hours volunteering

Employee Assistance Programme

Flexible benefits via salary sacrifice

Company car/green car scheme

Leadership & management training

Regular line management engagement and

Job summary

BCS Group in the UK is seeking a proactive Sales Coordinator to handle incoming orders and enquiries, ensuring they are processed within agreed timescales and delivering excellent customer service to grow our BCS business. You will work with procurement, logistics and stores, manage the central mailbox, and support with goods returns, documentation and process improvements in line with HSEQ policies.

The role offers daily collaboration with internal teams and opportunities to develop in a

Qualifications

• Excellent administrative and organisational abilities.
• Strong attention to detail when processing orders and enquiries.
• Good understanding of customer service and telephone manners.

Responsibilities

• Process customer orders and requisitions accurately.
• Maintain communication with customers to gather required information.
• Liaise with procurement, logistics and stores to complete orders.
• Manage central mailbox and track orders in the system.
• Support goods returns and credit investigations.
• Ensure compliance with risk assessments and HSEQ policies.

Skills

Administrative skills

Organisational skills

Computer literacy

Attention to detail

Customer service

Inter-team communication

Tools

Insphire SOP system

Job description

BCS Group in the UK is seeking a proactive Sales Coordinator to handle incoming orders and enquiries, ensuring they are processed within agreed timescales and delivering excellent customer service to grow our BCS business. You will work with procurement, logistics and stores, manage the central mailbox, and support with goods returns, documentation and process improvements in line with HSEQ policies.

The role offers daily collaboration with internal teams and opportunities to develop in a