Customer-Focused Sales & Dispatch Lead (Bespoke Apparel)

JM&Co. Recruitment Ltd; Bicester; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

23 days annual leave

Birthday off

Life assurance

Wellbeing benefits

Wellbeing rewards

Long-service bonuses

Employee awards

Company social events

Sick pay

Annual bonus

Salary reviews

Job summary

JM&Co. Recruitment Ltd is assisting a long-established supplier of bespoke sporting apparel in North Oxfordshire.

The role covers the full order journey from enquiry to final dispatch, with a focus on delivering high-quality customer service and accurate order processing. Based near Rural Bicester, the role involves coordinating production, arranging packaging and dispatch, and maintaining CRM data while ensuring timely communication with customers.

Qualifications

• Previous customer service experience.
• Strong written and verbal communication skills.
• Experience using CRM/ERP systems and Microsoft Office.

Responsibilities

• Provide a professional and responsive service to customers via telephone and email.
• Process sales orders accurately and maintain up-to-date customer information.
• Coordinate with the workshop to schedule orders into production.
• Help ensure completed garments meet the required quality standards prior to dispatch.
• Organise packaging, dispatch and courier bookings.
• Proactively track deliveries and keep customers informed of progress.
• Support after-sales service, including handling returns and resolving customer queries efficiently.
• Manage multiple orders and priorities while maintaining accuracy and attention to detail.

Skills

Customer service

Communication

Attention to detail

CRM/ERP systems

MS Office (Word/Excel/Outlook)

Independent working

Dispatch/shipping knowledge

Tools

CRM/ERP

MS Office

Job description

JM&Co. Recruitment Ltd is assisting a long-established supplier of bespoke sporting apparel in North Oxfordshire.

The role covers the full order journey from enquiry to final dispatch, with a focus on delivering high-quality customer service and accurate order processing. Based near Rural Bicester, the role involves coordinating production, arranging packaging and dispatch, and maintaining CRM data while ensuring timely communication with customers.