M365 Telephony & VC Engineer (Onsite UK)

Experis (Austria); Portsmouth; On-site; GBP 96,000 - 111,000; Full time

Job summary

Experis seeks a M365 Engineer (x2 seats) for onsite work in Portsmouth, Stevenage or Newport. The role covers incident resolution (2nd/3rd line) for telephony and videoconferencing, hardware/software requests, and knowledge-base contributions.

You will participate in telephony/videoconferencing projects, maintain the infrastructure (MCO) and update docs. English proficiency is required in a multinational environment.

Qualifications

• Advanced knowledge of Cisco VoIP, Unity Connection, Jabber and Cisco videoconferencing.
• Experience with VMware suite and vSAN storage.
• Familiarity with Kurmi, Telsica, PeterConnects ecosystems.
• Good understanding of SIP/H323 protocols and WAN/LAN networks.

Responsibilities

• Resolving level 2 and 3 incidents related to telephony and videoconferencing.
• Responding to specific hardware or software requests.
• Contributing to a technical knowledge base.
• Participating in telephony and videoconferencing projects.
• Occasionally assisting operations teams.
• Ensuring the operational maintenance of the telephony and videoconferencing infrastructure.
• Providing knowledge transfer to technicians when necessary.
• Updating technical documentation and procedures.

Skills

Cisco VoIP

Webex

Cisco videoconf

VMware

vSAN

Kurmi

Telsica

PeterConnects

SIP/H323

WAN/LAN security

English

Job description

Experis seeks a M365 Engineer (x2 seats) for onsite work in Portsmouth, Stevenage or Newport. The role covers incident resolution (2nd/3rd line) for telephony and videoconferencing, hardware/software requests, and knowledge-base contributions.

You will participate in telephony/videoconferencing projects, maintain the infrastructure (MCO) and update docs. English proficiency is required in a multinational environment.