M365 Transition Engineer

Summer Browning Associates; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Summer Browning Associates seeks an M365 Transition Engineer for a six-month, hybrid role covering London and Milton Keynes.

The ideal candidate holds active security clearance, strong Microsoft 365 support and engineering background, and can drive incident resolution and service request management in secure public sector environments.

Qualifications

• 6+ months of experience in Microsoft 365 support or engineering.
• Proven ability to diagnose 365 issues and improve time-to-resolution.
• Experience managing service requests and incidents to SLA targets.
• Experience documenting runbooks, SOPs, troubleshooting guides, and knowledge articles.
• Microsoft 365 Administration certifications and ITIL familiarity are advantageous.

Responsibilities

• Provide second-line support for Microsoft 365 in secure public sector environments.
• Diagnose 365 issues, improve time-to-resolution, and reduce escalations.
• Manage 365 Service Requests and Incidents per SL targets.
• Develop and maintain runbooks, SOPs, troubleshooting guides, and knowledge articles.
• Collaborate with teams to ensure smooth transitions and knowledge transfer.

Skills

Second-line support

M365 incident management

M365 troubleshooting

M365 Service Requests & Incidents

Runbooks & SOPs

ITIL knowledge

Job description

M365 Transition Engineer

Summer-Browning Associates is currently supporting our central government client in their search for an M365 Transition Engineer for an initial six-month assignment, with the option to extend.

Location: London / Milton Keynes - Hybrid working

The ideal candidate will hold an active security clearance and have a strong background in Microsoft 365 support & engineering, demonstrating the following skills and experience:

• Extensive experience in second-line support, with a solid understanding of 365 incident management and resolution within secure public sector environments.


• Experience in diagnosing 365 issues, improving time-to-resolution, and creating resolution pathways to reduce queue times, backlogs, and avoidable escalations to third-line support.


• Proven ability to manage 365 Service Requests and Incidents in accordance with Service Level Targets.


• Significant experience in developing and maintaining operational documentation, including runbooks, standard operating procedures (SOPs), troubleshooting guides, and knowledge articles.


• Certifications in Microsoft 365 Administration and familiarity with ITIL would be highly beneficial.