M&E Team Lead: Events & Guest Experience

Leonardo Hotels; Greater London; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Special hotel rates

Recognition scheme

Talent referral

Wellbeing calendar

Training programmes

Job summary

Leonardo Royal Hotel London St Pauls is seeking a part-time M&E Team Leader to keep the M&E operation running smoothly and lead the team in delivering an incredible guest experience. You will be a hands-on, visible leader who coordinates events, manages staffing for busy periods, and collaborates with organisers and hotel departments.

The role emphasizes guest care, effective communication, and maintaining facilities and equipment to the highest standard, with opportunities for progression

Responsibilities

• Be yourself! Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
• Be hands on and visible in the operation with the ability to lead and multi-task
• Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
• Have great communication skills - it’s important to establish relationships with organisers, and other departments within the hotel!
• Ensure that staffing levels are adequate for upcoming events
• Assisting the F&B Team whenever M&E is not busy

Job description

Leonardo Royal Hotel London St Pauls is seeking a part-time M&E Team Leader to keep the M&E operation running smoothly and lead the team in delivering an incredible guest experience. You will be a hands-on, visible leader who coordinates events, manages staffing for busy periods, and collaborates with organisers and hotel departments.

The role emphasizes guest care, effective communication, and maintaining facilities and equipment to the highest standard, with opportunities for progression