Mercedes-Benz Service Advisor

Sytner; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days i

Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / 1

Job summary

Mercedes Benz of West London, part of the Sytner Group, is seeking a motivated Service Advisor to join our team. You will be the vital link between customers and the workshop, delivering exceptional care and clear servicing information while keeping customers informed at every step.

We value communication, organisation, and a willingness to learn. Training is provided through in-house Learning & Development and manufacturer courses, with the role including weekend patterns to support peak

Qualifications

• Excellent organisational and administrative skills with strong attention to detail.
• Strong customer service background is beneficial.
• Willingness to learn; training provided in-house and via manufacturer courses.

Responsibilities

• Be the vital link between customers and the workshop, providing outstanding care.
• Inform and consult on vehicle servicing; keep customers updated at every step.
• Liaise with technicians/workshop control on vehicle statuses to ensure timely readiness.
• Advise customers on products and services to meet their needs.

Skills

Customer service

Communication

Organisational skills

Administrative skills

Willingness to learn

Tools

Kerridge

Job description

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of West London.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.