Auto Service Advisor – Premium Customer Experience

LSH Auto; Macclesfield; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Colleague Referral Scheme

Mercedes-Benz training

Platinum Plus Rewards

Colleague Car Purchase

Eye care Vouchers

Life Assurance

31 days holiday

Wellbeing Support

Company Pension

Job summary

LSH Auto in the UK premium automotive group is seeking a Service Advisor for Mercedes-Benz. You will guide customers from initial enquiry through to service completion, focusing on trust, clear communication and collaboration with customer-facing and workshop teams.

The role requires 1–2 years in automotive aftersales or similar, a valid driving licence, and eligibility to work in the UK. Training and rewards programs are provided, plus a generous annual leave entitlement.

Qualifications

• 1–2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers in a dealership aftersales setting.
• Valid driving licence.
• Eligibility to work in the UK.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Skills

Customer service

Service updates

Driving licence

UK work eligibility

Keyloop

Tools

Keyloop

Job description

LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.

As an Service Advisor - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.

Hours - 45

Salary - Up to £49,987

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver's licence.
• Eligibility to work in the UK.
• Experience with Keyloop is preferred but not essential.

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension