Luxury Vehicle Service Advisor – Flexible Hours

Sytner Group; Cheltenham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

33 days holiday inc. bank holidays

Maternity, Paternity and Adoption Pay

Career Development

Long Service awards every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer/Community day

Job summary

Sytner Group is seeking a proactive Service Advisor for Mercedes-Benz of Cheltenham & Gloucester. You will be the frontline link between customers and the workshop, informing on servicing, answering queries, and ensuring clear updates throughout the service process.

In a busy and demanding environment, you will deliver exceptional customer care, build rapport, and advise on our products and services. Weekend patterns may be involved to maintain service levels.

Qualifications

• Excellent organisational and administrative skills with attention to detail.
• Strong customer service background beneficial in a busy environment.
• Working knowledge of Kerridge would be advantageous.

Responsibilities

• Provide outstanding customer care and act as the vital link between customers and the workshop.
• Inform and consult on vehicle servicing and keep customers updated at every stage.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely readiness.
• Provide best advice on products and services to customers.

Skills

Customer service

Organisational skills

Administrative skills

Kerridge knowledge

Tools

Kerridge

Job description

Sytner Group is seeking a proactive Service Advisor for Mercedes-Benz of Cheltenham & Gloucester. You will be the frontline link between customers and the workshop, informing on servicing, answering queries, and ensuring clear updates throughout the service process.

In a busy and demanding environment, you will deliver exceptional customer care, build rapport, and advise on our products and services. Weekend patterns may be involved to maintain service levels.