Luxury Tray Set Team Leader - Ops & Quality

DO & CO; Hounslow; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Shift work

Refer a Friend scheme

On-site free meals

In-house training

Career development opportunities

Global luxury catering exposure

Job summary

DO & CO London is seeking an experienced operations lead to supervise the tray set-up team and develop staff while delivering luxury airline catering of the highest standard. You will coordinate across Kitchen, Pastry, Assembly, Stores and Planning to meet daily targets, ensure compliance with SOPs and safety, and drive continuous improvement and OTIF performance.

This role offers a dynamic environment within a globally renowned gourmet entertainment company.

Qualifications

• Experience leading a large operations team in a food catering environment.
• Strong understanding of SOPs, food safety, and HACCP principles.
• Ability to work under tight schedules and multi-department coordination.

Responsibilities

• Strategically and effectively supervising the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback.
• You will be responsible for the full day-to-day operation of specific areas in the tray set-up department and liaising with other departments to achieve daily targets (E.g. Kitchen, Pastry, Assembly, Stores, Planning etc.)
• Adapting to the tight schedule, fast pace and constant changing requirements but continuing to deliver results as per customer specifications and schedules.
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with correct menu specifications as displayed on all workstations.
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements. Ensuring compliant to unannounced audits
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated.
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section supervisors, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution.
• Driving success by proactively managing team performance, providing development and succession planning opportunities.
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership.
• Accountable for the training of the staff for the shift and for records of re-trainings.
• Report to department managers on any staff that do not comply with the department standard operation procedures.
• Forward, strategic thinking leader always looking to exceed targets and expectations of the department whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Maintaining good working relationships with all DO & CO family members.
• Managing Labour with allocated budget as well as precise and accurate reporting to Department Managers
• Take responsibility for all your actions, support your team, and celebrate successes as a family.

Skills

Team leadership

Operational management

People development

Decision making

Food industry knowledge

Job description

DO & CO London is seeking an experienced operations lead to supervise the tray set-up team and develop staff while delivering luxury airline catering of the highest standard. You will coordinate across Kitchen, Pastry, Assembly, Stores and Planning to meet daily targets, ensure compliance with SOPs and safety, and drive continuous improvement and OTIF performance.

This role offers a dynamic environment within a globally renowned gourmet entertainment company.