Luxury Catering Operations Lead

DO & CO group; Hounslow; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Refer a Friend Scheme

On-Site Free Parking

On-Site Free Meals

In-house training opportunities

Job summary

DO & CO Group in our luxury airline catering unit is seeking an experienced operations leader to manage the tray set up team, drive daily targets, maintain high service standards, and collaborate with kitchen, pastry, planning, and stores.

You will model excellence, ensure compliance with SOPs and safety, mentor staff, deliver performance reports, and sustain DO & CO's reputation for quality and efficiency in a fast-paced environment.

Qualifications

• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
• Meticulous attention to detail and data driven with the ability to influence and educate
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach
• Previous experience in a similar role or experience within a fresh food industry related sector
• Highly proficient in excel with excellent working knowledge of reporting
• Financial awareness -good, strong numerical reasoning ability as precise and accurate reporting is required to Senior Management

Responsibilities

• Strategically and effectively managing the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback
• Full day to day operation of the tray set up department and liaising with departments to achieve daily targets (E.g Kitchen, Pastry, Assembly, Stores, Planning etc.)
• Adapting to the tight schedule, fast pace and constant changing requirements but continue to delivery results as per customer specifications and schedules
• Understanding of functional and departmental goals as well as overall DO & CO business strategy
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with correct menu specifications as displayed on all workstations
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements. Ensuring compliant to unannounced audits
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
• Driving success by proactively managing team performance, provide development and succession planning opportunities
• Ensuring the effective development, implementation and evaluation of policies and procedures, ensuring their consistent and compliant application
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership.
• Accountable for the training of the staff for the shift and for records of re-trainings.
• Report to senior management on any staff that do not comply with the department standard operation procedures.
• Forward, strategic thinking leader always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Maintaining good working relationships with all DO & CO family members
• Managing labour with allocated budget as well as precise and accurate reporting to Senior Management
• Taking responsibility for all your actions, support your team, and celebrate successes as a family

Skills

Team leadership

Food safety awareness

Operational excellence

Communication

Problem-solving

Tools

Excel

Job description

DO & CO Group in our luxury airline catering unit is seeking an experienced operations leader to manage the tray set up team, drive daily targets, maintain high service standards, and collaborate with kitchen, pastry, planning, and stores.

You will model excellence, ensure compliance with SOPs and safety, mentor staff, deliver performance reports, and sustain DO & CO's reputation for quality and efficiency in a fast-paced environment.