Tray Set Supervisor - Nights

DO & CO AG; Hounslow; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Shift work

Refer a friend

On-Site Free Meals

In-house training

Career development

International opportunities

Job summary

DO & CO AG London is seeking a proactive supervisor to lead the tray set-up team and coordinate with Kitchen, Pastry, Assembly, Stores and Planning.

You will adapt to tight schedules, model excellence in DO & CO quality, and ensure compliance with SOPs, health and safety, and audits while driving efficiency and productivity.

Qualifications

• Confidence in leading a team and delivering exceptional service.
• Passion for high-end cuisine and quality food service.
• Ability to influence change and drive process improvement.
• Meticulous attention to detail with data-driven mindset.
• Strong relationships, mentoring, and team motivation.
• Flexible thinker, decisive, and adaptable to change.
• Hands-on approach to practical unit improvements.
• Experience in a similar role or fresh-food sector.

Responsibilities

• Strategically supervise the team, providing direction and feedback.
• Oversee day-to-day tray set-up operations and cross-department liaison.
• Adapt to tight schedules while meeting customer specs and schedules.
• Lead by example to ensure DO & CO quality on time and efficiently.
• Ensure SOPs, health, safety, and legal requirements are met.
• Define working systems for product quality and continuous improvement.
• Provide productivity reports to management and stakeholders.
• Maintain strong working relationships with section supervisors.
• Drive performance through development and succession planning.
• Maintain own skills and knowledge, including leadership capabilities.
• Train staff for shifts and record retraining as needed.
• Report non-compliance to department standards and procedures.
• Aim to exceed targets and maintain OTIF performance.

Skills

Team leadership

Food safety knowledge

Attention to detail

Data driven

Change management

Relationship building

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Strategically and effectively supervising the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback.
• You will be responsible for the full day-to-day operation of specific areas in the tray set-up department and liaising with other departments to achieve daily targets (E.g. Kitchen, Pastry, Assembly, Stores, Planning etc.)
• Adapting to the tight schedule, fast pace and constant changing requirements but continuing to deliver results as per customer specifications and schedules.
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with correct menu specifications as displayed on all workstations.
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements. Ensuring compliant to unannounced audits
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated.
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section supervisors, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution.
• Driving success by proactively managing team performance, providing development and succession planning opportunities.
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership.
• Accountable for the training of the staff for the shift and for records of re-trainings.
• Report to department managers on any staff that do not comply with the department standard operation procedures.
• Forward, strategic thinking leader always looking to exceed targets and expectations of the department whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Maintaining good working relationships with all DO & CO family members.
• Managing Labour with allocated budget as well as precise and accurate reporting to Department Managers
• Take responsibility for all your actions, support your team, and celebrate successes as a family.

Qualifications

• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality.
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service.
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programs and strategies to gain optimal results.
• Meticulous attention to detail and data driven with the ability to influence and educate.
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our company.
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach.
• Previous experience in a similar role or experience within a fresh food industry related sector

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• Shift work required
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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