Shift Ops Lead – Luxury Airline Catering

Do & Co; England; Sur place; GBP 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

On-Site Free Parking

On-Site Free Meals

Refer a Friend Scheme

In-house training opportunities

Career development opportunities

Résumé du poste

DO&CO London seeks an experienced operations leader to manage the Tray Set Up department and drive daily performance across Kitchen, Pastry, Assembly and Stores. You will direct the team, liaise with planning, ensure SOP adherence, and deliver on customer specifications with accurate reporting.

The role requires hands-on leadership, a focus on quality and continuous improvement, and the ability to adapt to fast-paced schedules while upholding health, safety and food safety standards.

Qualifications

• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
• Meticulous attention to detail and data driven with the ability to influence and educate
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach
• Previous experience in a similar role or experience within a fresh food industry related sector
• Highly proficient in excel with excellent working knowledge of reporting
• Financial awareness -good, strong numerical reasoning ability as precise and accurate reporting is required to Senior Management

Responsabilités

• Strategically and effectively managing the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback
• You will be responsible for the full day to day operation of the tray set up department and liaising with departments to achieve daily targets
• Adapting to the tight schedule, fast pace and constant changing requirements but continue to delivery results as per customer specifications and schedules
• Understanding of functional and departmental goals as well as overall DO & CO business strategy
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with correct menu specifications
• Ensuring operations adhere to all SOP's and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service
• Driving success by proactively managing team performance, provide development and succession planning opportunities
• Ensuring the effective development, implementation and evaluation of policies and procedures, ensuring their consistent and compliant application
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
• Accountable for the training of the staff for the shift and for records of re-trainings
• Report to senior management on any staff that do not comply with the department standard operation procedures
• Forward, strategic thinking leader always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO CO
• Maintaining good working relationships with all DO CO family members
• Managing labour with allocated budget as well as precise and accurate reporting to Senior Management
• Taking responsibility for all your actions, support your team, and celebrate successes as a family

Connaissances

Team leadership

Communication

Excel proficiency

Financial awareness

Outils

Excel

Description du poste

DO&CO London seeks an experienced operations leader to manage the Tray Set Up department and drive daily performance across Kitchen, Pastry, Assembly and Stores. You will direct the team, liaise with planning, ensure SOP adherence, and deliver on customer specifications with accurate reporting.

The role requires hands-on leadership, a focus on quality and continuous improvement, and the ability to adapt to fast-paced schedules while upholding health, safety and food safety standards.