Luxury Store Operations Coordinator

OKA; Bath; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday day off

Health plan

Enhanced maternity pay

Employee assistance programme

Bonus scheme eligibility

Staff discounts

Pension and life cover

Job summary

OKA is recruiting a full-time Store Operations Co-ordinator to support our Bath retail team. Based in our historic Bath store, you will manage stock, deliveries and showroom presentation while delivering outstanding customer service.

You will train new staff, assist with promotions, and help maintain OKA's brand standards across the shop floor. The role requires flexibility to work weekends and holidays, a proactive attitude and a keen interest in interiors.

Qualifications

• Luxury retail experience advantageous.
• Strong customer service and relationship building.
• Soft selling and upselling abilities.
• Excellent organisation and prioritisation skills.
• Willingness to work weekends/public holidays and travel to other stores.

Responsibilities

• Receive deliveries, unload stock, and complete delivery paperwork.
• Move stock to stockroom and record discrepancies.
• Maintain tidy stockroom and showroom areas.
• Support inventory checks and stock counts.
• Identify faulty or unlabelled stock and manage it.
• Package and dispatch stock for orders and couriers.
• Prepare stock for sales team and promotions.
• Assist with store promotions and seasonal setups.
• Train new team members on procedures and stock handling.

Skills

Customer service

Organisation

Problem solving

Interpersonal skills

Sales skills

Flexibility

Tools

EPOS system

Job description

OKA is recruiting a full-time Store Operations Co-ordinator to support our Bath retail team. Based in our historic Bath store, you will manage stock, deliveries and showroom presentation while delivering outstanding customer service.

You will train new staff, assist with promotions, and help maintain OKA's brand standards across the shop floor. The role requires flexibility to work weekends and holidays, a proactive attitude and a keen interest in interiors.