Retail Team Lead: Drive Sales & Customer Experience

OKA; Bath; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus Scheme

Health Cash Plan

Birthday off

Pension scheme

Life assurance

Job summary

OKA is seeking a full-time Assistant Store Manager for our Bath store. You will work closely with the Store Manager to lead the team, drive sales and deliver exceptional customer service in a historic, light-filled store setting.

You will coach and motivate colleagues on the shop floor, manage day-to-day operations, and ensure execution of visual standards and KPI targets while upholding OKA’s values and brand promise.

Qualifications

• Proven retail management experience, ideally 1 year in an Assistant Manager or equivalent role.
• Experience leading and coaching a retail team to improve performance.
• Strong commercial mindset with focus on sales targets and KPIs.

Responsibilities

• Support the Store Manager in daily leadership and operations, stepping in when needed.
• Own sales performance, revenue targets and key retail KPIs; drive action when behind.
• Lead, motivate and coach the team to deliver strong individual and collective performance.
• Create a commercially focused environment that maximises every sale and builds customer relationships.
• Maintain exceptional customer service standards across all touchpoints.
• Oversee store operations including opening/closing procedures, cash and EPOS processes, stock and back-office duties.
• Plan, deploy and manage the team to ensure efficient store operation.
• Maintain high visual and presentation standards across the store.
• Promote OKA's Home Styling and Interior Design services and identify opportunities.
• Provide expert product advice in-store and over the phone.
• Model company values and foster a positive, accountable, high-performing culture.

Skills

Retail management

Team leadership

Sales targets

Customer service

Job description

OKA is seeking a full-time Assistant Store Manager for our Bath store. You will work closely with the Store Manager to lead the team, drive sales and deliver exceptional customer service in a historic, light-filled store setting.

You will coach and motivate colleagues on the shop floor, manage day-to-day operations, and ensure execution of visual standards and KPI targets while upholding OKA’s values and brand promise.