Assistant Store Manager: Lead the Store, Boost Sales

OKA Direct LTD; Bath; Presencial; GBP 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday Day Off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Bonus Scheme

Resumo da oferta

OKA Direct LTD in Bath is seeking an experienced Assistant Store Manager to join our Retail Team and lead day-to-day store operations.

You will partner with the Store Manager to drive sales, motivate and develop the team, and ensure exceptional customer service, visual standards and operational excellence on the shop floor.

This key leadership role rewards initiative, ownership and a hands-on approach to delivering targets and an outstanding customer experience in a historic Bath setting.

Qualificações

• Minimum 1 year in an Assistant Manager, supervisor or equivalent role.
• Experience leading and coaching a retail team to meet targets.
• Strong commercial mindset with ability to drive sales and KPI performance.
• Confident decision-maker with hands-on leadership on the shop floor.

Responsabilidades

• Support the Store Manager in day-to-day leadership and operation of the store, stepping up to lead the business in their absence.
• Take ownership of sales performance, revenue targets and key retail KPIs, identifying opportunities and driving action where performance is behind.
• Lead, motivate and coach the store team to deliver strong individual and collective performance.
• Create a commercially focused environment where the team identifies opportunities, builds customer relationships and maximises every sale.
• Maintain exceptional standards of customer service across all touchpoints.
• Drive consistent execution of store operations, including opening/closing procedures, cash and EPOS processes, stock management and back-office standards.
• Support effective team planning, organisation and deployment to ensure efficient store operations.
• Maintain excellent visual and presentation standards across the store.
• Champion OKA's Home Styling and Interior Design services and identify relevant opportunities for customers.
• Provide expert product advice and guidance to customers in-store and via phone.
• Role-model our Company Values and Behaviours and create a positive, high-performing team culture.

Conhecimentos

Retail management

Sales leadership

Customer service

Team coaching

Ferramentas

EPOS systems

Descrição da oferta de emprego

OKA Direct LTD in Bath is seeking an experienced Assistant Store Manager to join our Retail Team and lead day-to-day store operations.

You will partner with the Store Manager to drive sales, motivate and develop the team, and ensure exceptional customer service, visual standards and operational excellence on the shop floor.

This key leadership role rewards initiative, ownership and a hands-on approach to delivering targets and an outstanding customer experience in a historic Bath setting.