Store Operations Coordinator – Luxury Home & Interiors

OKA Direct LTD; Bath; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days holiday incl. BH

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Bonus scheme eligibility

Discounts at UK retailers via OKA

Company pension

Life assurance

Eye tests

Cycle to work

Travel loans

Social events

Online wellbeing centre

Job summary

OKA Direct LTD is recruiting a Store Operations Co-ordinator for our Bath store. This full-time role (40 hours/week) supports the Retail Team, ensuring stock integrity and high standards of customer service within a historic, light-filled showroom.

You will manage deliveries, stockroom organisation, and stock replenishment while assisting with promotions and showroom presentation in line with OKA brand standards. A passion for interiors and guest service is essential.

Qualifications

• Previous luxury retail experience preferred, especially furniture or homeware sectors.
• Passion for providing best-in-class customer service and building lasting relationships.
• Proven soft selling skills and ability to upsell complementary products.
• Strong organisational skills with ability to prioritise and manage stock.
• Flexible approach to working weekends and holidays; occasional travel to support other stores and meetings.

Responsibilities

• Receive deliveries, unload stock and complete delivery paperwork.
• Move stock to stockroom and record discrepancies; keep stockroom tidy.
• Support inventory control, cycle counts and stock checks.
• Identify and manage faulty or unlabelled stock to maintain service standards.
• Package and book out stock for customer orders and courier dispatches.

Skills

Customer service excellence

Organisational skills

Soft selling

Flexibility weekends

Job description

OKA Direct LTD is recruiting a Store Operations Co-ordinator for our Bath store. This full-time role (40 hours/week) supports the Retail Team, ensuring stock integrity and high standards of customer service within a historic, light-filled showroom.

You will manage deliveries, stockroom organisation, and stock replenishment while assisting with promotions and showroom presentation in line with OKA brand standards. A passion for interiors and guest service is essential.