Assistant Store Manager - Bath

OKA; Bath; Presencial; GBP 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus Scheme

Health Cash Plan

Birthday off

Pension scheme

Life assurance

Resumo da oferta

OKA is seeking a full-time Assistant Store Manager for our Bath store. You will work closely with the Store Manager to lead the team, drive sales and deliver exceptional customer service in a historic, light-filled store setting.

You will coach and motivate colleagues on the shop floor, manage day-to-day operations, and ensure execution of visual standards and KPI targets while upholding OKA’s values and brand promise.

Qualificações

• Proven retail management experience, ideally 1 year in an Assistant Manager or equivalent role.
• Experience leading and coaching a retail team to improve performance.
• Strong commercial mindset with focus on sales targets and KPIs.

Responsabilidades

• Support the Store Manager in daily leadership and operations, stepping in when needed.
• Own sales performance, revenue targets and key retail KPIs; drive action when behind.
• Lead, motivate and coach the team to deliver strong individual and collective performance.
• Create a commercially focused environment that maximises every sale and builds customer relationships.
• Maintain exceptional customer service standards across all touchpoints.
• Oversee store operations including opening/closing procedures, cash and EPOS processes, stock and back-office duties.
• Plan, deploy and manage the team to ensure efficient store operation.
• Maintain high visual and presentation standards across the store.
• Promote OKA's Home Styling and Interior Design services and identify opportunities.
• Provide expert product advice in-store and over the phone.
• Model company values and foster a positive, accountable, high-performing culture.

Conhecimentos

Retail management

Team leadership

Sales targets

Customer service

Descrição da oferta de emprego

We are looking for a full-time Assistant Store Manager to join our Retail Team at our beautiful Bath store.

Set within a historic building filled with period features and natural light, our Bath store provides the perfect setting to showcase OKA's collection of furniture and home accessories.

This is a key leadership role within the store. Working closely with the Store Manager, you will take day-to-day responsibility for driving the commercial and operational performance of the store, leading the team and ensuring we consistently deliver against our sales targets, KPIs and customer experience standards.

We're looking for an experienced retail manager who is confident taking ownership, making decisions and leading from the front. You will be highly visible on the shop floor, motivating and developing the team while ensuring the operational fundamentals behind a successful store are executed brilliantly.

KEY RESPONSIBILITIES

• Support the Store Manager in the day-to-day leadership and operation of the store, stepping up to lead the business in their absence
• Take ownership of sales performance, revenue targets and key retail KPIs, identifying opportunities and driving action where performance is behind
• Lead, motivate and coach the store team to deliver strong individual and collective performance
• Create a commercially focused environment where the team actively identifies opportunities, builds customer relationships and maximises every sale
• Maintain exceptional standards of customer service across all customer touchpoints
• Drive consistent execution of store operations, including opening and closing procedures, cash and EPOS processes, stock management and back-office standards
• Support effective team planning, organisation and deployment to ensure the store operates efficiently
• Maintain excellent visual and presentation standards across the store
• Champion OKA's Home Styling and Interior Design services and ensure the team confidently identifies relevant opportunities
• Provide expert product advice and guidance to customers in-store and via phone
• Role-model our Company Values and Behaviours and create a positive, accountable and high-performing team culture

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints
• Be In It Together - approachable, personable, committed to shared success
• Think Big - creative, innovative, solutions orientated
• Own It - curious, persistent, drives results
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

We are looking for someone with proven retail management experience – ideally a minimum of 1 year in an Assistant Manager, Supervisor or equivalent people-management role.

• Experience of leading and managing a retail team, including coaching, motivating and managing performance
• A strong commercial mindset with experience of working towards sales targets, revenue budgets and KPIs
• Confidence taking responsibility for the day-to-day operation of a store
• Strong selling skills and the ability to coach others to improve their commercial performance
• Excellent organisational skills with the ability to prioritise and make decisions in a fast-paced environment
• A proactive approach – you spot opportunities, take ownership and follow through
• A strong eye for visual presentation and an interest in interiors, furniture and home furnishings
• A flexible approach to working hours in line with the needs of the store
• A collaborative, positive and solutions-focused leadership style
• A genuine passion for the OKA brand

OUR BENEFITS PACKAGE

• Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company
• Bonus Scheme
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.