Store Operations Co-Ordinator - Bath

OKA Direct LTD; Bath; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days holiday incl. BH

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Bonus scheme eligibility

Discounts at UK retailers via OKA

Company pension

Life assurance

Eye tests

Cycle to work

Travel loans

Social events

Online wellbeing centre

Job summary

OKA Direct LTD is recruiting a Store Operations Co-ordinator for our Bath store. This full-time role (40 hours/week) supports the Retail Team, ensuring stock integrity and high standards of customer service within a historic, light-filled showroom.

You will manage deliveries, stockroom organisation, and stock replenishment while assisting with promotions and showroom presentation in line with OKA brand standards. A passion for interiors and guest service is essential.

Qualifications

• Previous luxury retail experience preferred, especially furniture or homeware sectors.
• Passion for providing best-in-class customer service and building lasting relationships.
• Proven soft selling skills and ability to upsell complementary products.
• Strong organisational skills with ability to prioritise and manage stock.
• Flexible approach to working weekends and holidays; occasional travel to support other stores and meetings.

Responsibilities

• Receive deliveries, unload stock and complete delivery paperwork.
• Move stock to stockroom and record discrepancies; keep stockroom tidy.
• Support inventory control, cycle counts and stock checks.
• Identify and manage faulty or unlabelled stock to maintain service standards.
• Package and book out stock for customer orders and courier dispatches.

Skills

Customer service excellence

Organisational skills

Soft selling

Flexibility weekends

Job description

We are currently looking to recruit a full-time Store Operations Co-ordinator (40 hours per week) to support our Retail Team, based at our beautiful Bath store. Which is set within a historic building peppered with period features and plenty of natural light- the perfect space to showcase our collection of furniture and accessories, having previously been the Parkhouse and Co. Oriental Good Deport, purveyors of "fancy goods"

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

KEY RESPONSIBILITIES

Operational/Stock Responsibilities:

• Receive deliveries, unload stock, and complete all relevant delivery paperwork.
• Move stock to the stockroom, ensuring discrepancies are recorded and followed up.
• Keep the stockroom clean, tidy, and organised at all times.
• Support inventory control, including cycle counts and stock checks.
• Identify and manage faulty or unlabelled stock to maintain customer service standards.
• Package and book out stock correctly for customer orders and courier dispatches.
• Pick and prepare stock for the sales team as needed.
• Assist with promotional setups, sales events, and seasonal store preparations.
• Support testing and feedback on new stock management processes.
• Train new team members on operational procedures and stock handling policies.
• Maintain tidy, visually appealing commercial bays and showroom areas.
• Ensure the store is consistently merchandised to OKA’s brand standards.
• Replenish shop floor stock based on VM and management guidance.

Customer Service:

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.