Luxury Store Leader & Client Experience Champion

Inside Lvmh; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

FENDI in London is seeking an Assistant Store Manager to support the Store Director in driving profitability and customer excellence across all concessions. You will motivate and coach the team to deliver outstanding service while expanding client relationships and ensuring brand standards are met.

You will lead by example on the floor, manage talent development, and collaborate with PR to enhance VIP connections.

Qualifications

• 10+ years of experience in Fashion/Luxury Sales
• 5+ years in a managerial role
• Excellent communication and networking skills
• Ability to generate trust among colleagues and clients
• Results-driven with commercial creativity

Responsibilities

• Team Management & Development: identify, recruit, and develop talents; coach managers; organize team effectively according to business needs.
• Client & Business Development: lead clienteling initiatives; nurture VIP client network; plan trunk shows and events; contribute to sales figures and KPIs.
• Operations: cooperate with Operations Manager to implement policies; monitor expenses and inventory; organize store rotations and holidays.

Skills

Leadership

Communication

Client relationship building

Team coaching

Education

Bachelor’s or Master’s degree preferred

Tools

MS Office

CRM

Retail tools

Job description

FENDI in London is seeking an Assistant Store Manager to support the Store Director in driving profitability and customer excellence across all concessions. You will motivate and coach the team to deliver outstanding service while expanding client relationships and ensuring brand standards are met.

You will lead by example on the floor, manage talent development, and collaborate with PR to enhance VIP connections.