Flagship Store Director - Luxury Retail Leader

LVMH; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

Fendi at the flagship store in London, under LVMH, seeks a Store Director to lead performance, processes, and team management in alignment with Fendi values. The role focuses on business development, targets achievement and building a loyal client base by promoting Fendi history, craftmanship and creativity.

The Director will lead a team, implement CRM strategies, and ensure exceptional customer service while driving sales across product categories.

Qualifications

• 10 years’ experience in managerial role.
• Bachelor’s degree or equivalent is preferred.
• Maintains high image standards and professional presence.
• Strong selling and communication skills are necessary.
• Administrative and financial skills are required.
• Excellent relationship skills, self-reliant, friendly and patient.
• Leadership, confidence, organization and professionalism.
• Computer skills and Retail management system knowledge.
• Goal oriented and able to multitask.
• Interest in fashion/luxury industry and English proficiency

Responsibilities

• Lead store performance with relevant KPIs and drive growth.
• Demonstrate sales leadership and set team targets with KPIs.
• Analyze business, propose action plans, and promote cross-selling.
• Supervise selling process and customer service standards.
• Develop loyal Fendi clients and implement CRM/clienteling events.
• Act as brand ambassador and build relationships with VIP clients.
• Manage staffing, training, and induction programs.
• Coordinate HR recruiting and store operations.
• Review sales and operational reports aligned with KPIs.

Skills

Leadership

Sales leadership

Team management

Communication skills

English

CRM clienteling

Retail management system

Financial skills

Image & presentation

Education

Bachelor’s Degree or equivalent

Tools

Retail management system

Job description

Fendi at the flagship store in London, under LVMH, seeks a Store Director to lead performance, processes, and team management in alignment with Fendi values. The role focuses on business development, targets achievement and building a loyal client base by promoting Fendi history, craftmanship and creativity.

The Director will lead a team, implement CRM strategies, and ensure exceptional customer service while driving sales across product categories.