Luxury Client Advisor: Upsell, CRM & Elite Service

LVMH; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Fendi in London is seeking a dedicated Ambassador to deliver an extraordinary luxury client experience across all product categories. You will drive upselling, manage customer relationships, and ensure pristine store standards while representing the brand's elegance and craftsmanship. The role requires 3+ years in luxury fashion retail, excellent English, and strong communication.

A bachelor’s degree is preferred. A high level of personal presentation is essential.

Qualifications

• Minimum 3 years’ experience in Retail Fashion with at least 1 in Luxury Sales.
• Bachelor’s Degree or equivalent is preferred.
• Fluent English; knowledge of a second language is a plus.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor sales performance and achieve KPIs set by store management.
• Manage customer relationships and feedback using CRM tools.

Skills

Strong selling

Communication skills

Fluent English

Second language (plus)

Education

Bachelor's degree

Tools

Retail management system

Job description

Fendi in London is seeking a dedicated Ambassador to deliver an extraordinary luxury client experience across all product categories. You will drive upselling, manage customer relationships, and ensure pristine store standards while representing the brand's elegance and craftsmanship. The role requires 3+ years in luxury fashion retail, excellent English, and strong communication.

A bachelor’s degree is preferred. A high level of personal presentation is essential.