Senior Luxury Client Advisor

LVMH; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Fendi in London seeks an experienced Ambassador to deliver an extraordinary, luxurious client experience. You will upsell across all product categories, grow the loyal Fendi customer base, and uphold impeccable store presentation.

You will use CRM tools to run campaigns, set appointments, and manage customer service quality while performing standard store duties and stock management. Fluency in English is required.

Qualifications

• Minimum 3 years’ experience in Retail Fashion with at least 1 in Luxury Sale.
• Bachelor’s Degree or equivalent preferred.
• Fluent English; second language is a plus.
• Strong selling and communication skills are necessary.
• Excellent relationship skills, self-reliant, friendly and patient.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations and nurture Fendi customer base using CRM tools.
• Implement CRM campaigns and set up One On One appointments.
• Manage customer service quality to meet customer expectations with a professional touch.
• Perform store duties as assigned by team leaders and management.
• Operate the Company Sales Management system for stock transfer, payments, and customer data.
• Maintain inventory accuracy and display according to guidelines; support stock takes.
• Maintain visual merchandising and a clean store environment; perform daily housekeeping.

Skills

Retail fashion experience

Luxury sales experience

Strong selling skills

Excellent communication

Fluent English

Styling skills

Education

Bachelor’s degree or equivalent

Tools

Retail management system

Job description

Fendi in London seeks an experienced Ambassador to deliver an extraordinary, luxurious client experience. You will upsell across all product categories, grow the loyal Fendi customer base, and uphold impeccable store presentation.

You will use CRM tools to run campaigns, set appointments, and manage customer service quality while performing standard store duties and stock management. Fluency in English is required.