Senior Luxury Client Advisor — Elevate Customer Experience

LVMH; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

FENDI London Selfridges is seeking a Senior or Client Advisor to deliver a luxurious client experience. You will upsell across product categories, manage CRM campaigns, and maintain strong client relationships to drive store performance.

The role requires at least 5 years in retail fashion with luxury experience, excellent communication skills, and fluency in English. You will contribute to stock management, visual merchandising, and high standards of customer service.

Qualifications

• Minimum 5 years’ experience in Retail Fashion with at least 2 in Luxury Sale.
• Ladies RTW category experience is essential; strong styling skills are a plus.
• Bachelor’s Degree or equivalent is preferred.
• Strong selling and communication skills; excellent relationship skills.
• Fluent English; knowledge of other languages is a plus.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations and nurture FENDI customer base using CRM tools and campaigns.
• Implement CRM campaigns and set up One On One appointments.
• Manage customer service quality with a professional, personal touch.
• Operate the Sales Management system for stock, payments, and customer data.
• Maintain inventory accuracy and assist during stock takes.
• Maintain visual merchandising and a safe, clean store environment.

Skills

Luxury sales

Cross-selling

Customer relationship

Communication

Multitasking

Education

Bachelor’s degree or equivalent

Tools

Retail management system

Job description

FENDI London Selfridges is seeking a Senior or Client Advisor to deliver a luxurious client experience. You will upsell across product categories, manage CRM campaigns, and maintain strong client relationships to drive store performance.

The role requires at least 5 years in retail fashion with luxury experience, excellent communication skills, and fluency in English. You will contribute to stock management, visual merchandising, and high standards of customer service.